Why Go Digital?

Starting 1 April 2019, we have moved into paperless communication. Click here for FAQ.

Stay Connected

It’s easy and convenient to access your policy details and statements/notices via our Customer Portal. Learn more here.

Frequently Asked Questions (FAQ)

You may refer to any of the channels below for further assistance.

 

Fast and Easy Access

Access your policy details, statements and notices anytime, anywhere at your convenience.  

 

Environment Friendly

Save paper and reduce the energy consumption that goes towards the production of paper statements and notices anytime, anywhere.  

Effective 1 April 2019, all statements and notices will be in digital format with encrypted passwords. Paper statements and notices will cease.
All statements and notices will be delivered to the email you registered with Allianz Life. You may also log-on to Allianz Life Customer Portal at www.allianz.com.my/customer to access your policy details, statements and notices.
A SMS notification will be sent to the mobile number you registered with Allianz Life to notify you. However, we strongly encourage you to register your email address as well for prompt access to your documents.

You may update your contact details via the channels below:

  1. Allianz Life Customer Portal at www.allianz.com.my/customer

  2. Allianz Contact Center 1300-22-5542

  3. HSBC Bancassurance 1300-88-2229

  4. Allianz Life branch nearest to you

Yes, there is a one-time registration required to register for Allianz Life Customer Portal access. Click here to find out how to register.
You will need an email address to sign-up. We strongly encourage you to sign-up for an email address and register the new email with us in order to access to your statements and notices.
Please contact Allianz via @AllianzMalaysia or contact us at 1300-22-5542 / 1300-88-2229 (HSBC Bancassurance Customer Only) hours, Monday to Friday from 8.00am to 8.00pm

Stay Connected via Customer Portal

It's easy and convenient to stay connected via our Customer Portal. Here's how:

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