To be reliable and fair when seeing to your claims.
How to Make a Claim
Let us guide you through the claims submission process for our insurances
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Allianz Life
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Allianz General
Our mission
Our mission
How you, as a claimant can assist
By providing all necessary and relevant documents in support of your claim.
Claims made easy
At Allianz, we are committed in ensuring that your insurance claims is made easy every step of the way so you can continue focusing on what's truly important in your life.
Our mission
Our mission
Fast and fair solutions in your hour of need.
Motor claims charter
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| Claims Type | Claim Amount (RM) | Turnaround Time | |
| Motor | Fast Track Tier 1 | <RM15,000 & meets the following criteria: | 10 mins to 1 hour |
| i. Private vehicles | |||
| ii. Vehicle < = 7 years old | |||
| iii. Damage due to collision | |||
| iv. Undercarriage & engine are not damaged | |||
| Fast Track Tier 2 | <RM15,000 (others) | 3 working days | |
| Non-fast track | >RM15,000 & total loss claims | 5 working days | |
| Theft | Any amount | 30 working days | |
| Windscreen | Any amount | 4 hours* | |
| Motorcycle | Fast Track Tier 1 | <RM5,000 | 3 working days |
| Non-fast track | >RM5,000 | 5 working days |
*For Allianz Windscreen Replacement on-the-go.
Terms and conditions apply
Terms and conditions apply
Non-Motor claims charter
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| Type of Claims | Fast Track Tier | Claim Amount (RM) | Turnaround Time | |
| Claims Offer/Payment | Interim Offer^{*} | |||
| Fire, Miscellaneous & Engineering | 1 | Less than 5,000 |
72 hours from receipt of complete documents |
Not available |
| 2 | 5,000 – 50,000 |
14 days from claims notification |
12 days | |
| 3 | 50,000 – 100,000 |
21 days from claims notification |
19 days | |
| 4 | 100,000 – 300,000 |
28 days from claims notification |
26 days | |
| Non-Fast Track | More than 300,000 | 7 days from receipt of Adjusters report | 14 days | |
| Marine, Public, Liability & Personal Accident | 1 | Less than 5,000 |
72 hours from receipt of complete documents |
Not available |
| Non-Fast Track | More than 5,000 |
7 days from receipt of Adjusters report or complete documents |
When it is necessary | |
Claims made easy
At Allianz, we are committed in ensuring that your insurance claims is made easy every step of the way so you can continue focusing on what's truly important in your life.
