How to make a claim

Submit and track your claim easily with MyAllianz
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Submit and check claim status on MyAllianz
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Submit and check claim status on MyAllianz
Fast and fair solutions in your hour of need.
To be reliable and fair when seeing to your claims.
By providing all necessary and relevant documents in support of your claim.
At Allianz, we are committed in ensuring that your insurance claims is made easy every step of the way so you can continue focusing on what's truly important in your life.
Allianz General
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Allianz Life
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Motor claims charter

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  Claims Type Claim Amount (RM) Turnaround Time
Motor Fast Track Tier 1  <RM15,000 & meets the following criteria: 10 mins to 1 hour
i. Private vehicles 
ii. Vehicle < = 7 years old
iii. Damage due to collision 
iv. Undercarriage & engine are not damaged
Fast Track Tier 2 <RM15,000 (others) 3 working days
Non-fast track >RM15,000 & total loss claims 5 working days
Theft Any amount 30 working days
Windscreen Any amount 4 hours*
Motorcycle Fast Track Tier 1 <RM5,000 3 working days
Non-fast track >RM5,000 5 working days
*For Allianz Windscreen Replacement on-the-go.
Terms and conditions apply
Non-Motor claims charter

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Type of Claims Fast Track Tier Claim Amount (RM) Turnaround Time
Claims Offer/Payment Interim Offer^{*}
Fire, Miscellaneous & Engineering 1 Less than 5,000 72 hours from receipt
of complete documents
Not available
2 5,000 – 50,000 14 days from
claims notification
12 days
3 50,000 – 100,000 21 days from
claims notification
19 days
4 100,000 – 300,000 28 days from
claims notification
26 days
Non-Fast Track More than 300,000 7 days from receipt of Adjusters report 14 days
Marine, Public, Liability & Personal Accident 1 Less than 5,000 72 hours from receipt
of complete documents
Not available
Non-Fast Track More than 5,000 7 days from receipt
of Adjusters report or
complete documents
When it is necessary