Local call
1-300-22-5542
Land line
603 2264 0700
(If you are calling from overseas)
Customer service
Address
Allianz Arena, Ground Floor,
Block 2A, Plaza Sentral,
Jalan Stesen Sentral 5,
Kuala Lumpur Sentral,
50470 Kuala Lumpur.
Allianz Arena, Ground Floor,
Block 2A, Plaza Sentral,
Jalan Stesen Sentral 5,
Kuala Lumpur Sentral,
50470 Kuala Lumpur.
Hospital admission & discharge
General insurance
Toll free
1-800-88-1138
Land Line
+603 7628 3600
Life insurance
Toll free
1-300-88-8322
Land line
+603 2099 1888
Employee benefits
Toll free
1-800-88-8019
Land line
+603 7628 3600
Roadside assistance
The service is available to Allianz's policyholders 24 hours daily.
Toll free
1-800-22-5542
Land line
+603 2264 0560 (if you are calling from overseas)
Learn all about the service here.
Allianz Malaysia head office
Land line
+603 2264 1188
Fax
+603 2264 1199
Address
Level 29, Menara Allianz Sentral,
203 Jalan Tun Sambathan,
Kuala Lumpur Sentral,
50470 Kuala Lumpur.
Accident Assist Call Centre (AACC)
AACC is a public service provided by the Malaysian insurance and takaful industry to anyone who is seeking immediate roadside assistance in the event of a road accident. AACC also responds to basic or common enquiries relating to motor insurance policies.
Local call
1-300-22-1188
Allianz locator
Find your nearest Allianz branch, agent, or panel service providers (hospitals, clinics, car workshops or windscreen repairs).
Whistleblowing
The Company has put in place the Whistleblowing Policy and Procedures (WBPP) to provide an avenue for our employees and Business Partners to report any possible misconduct they believe violates the Allianz Code of Conduct, any laws, regulations, order of regulators or any internal rules.
Allianz gives highest priority to compliance with legal requirements and internal regulations. When violations are detected at an early stage, appropriate actions can be initiated to prevent or mitigate damages to customers, employees, business partners and the company itself. If you have information with regards to a wrongdoing or violation of rules at Allianz, you can contact the Compliance Department via our Notice of Communication below.
Please note that this channel of communication is not intended for complaints that do not reflect a wrongdoing or violation of rules. Please raise such complaints regarding your insurance policy or any of our services to with the appropriate point of contact.
Allianz gives highest priority to compliance with legal requirements and internal regulations. When violations are detected at an early stage, appropriate actions can be initiated to prevent or mitigate damages to customers, employees, business partners and the company itself. If you have information with regards to a wrongdoing or violation of rules at Allianz, you can contact the Compliance Department via our Notice of Communication below.
Please note that this channel of communication is not intended for complaints that do not reflect a wrongdoing or violation of rules. Please raise such complaints regarding your insurance policy or any of our services to with the appropriate point of contact.
