Customer Contact Centre System Upgrade

We are in the process of upgrading our Customer Contact Centre’s systems to enhance your experience with us. During this time, we encourage that you utilise the MyAllianz platform, available via web and mobile app to access your policy details, update of personal contact details, submit and track claims, submit guarantee letter request, make premium payment for Allianz Life policies and downloading of policies and statements.   

To facilitate your needs, please download the MyAllianz app:

MyAllianz for iOS users
MyAllianz for Android users

 

We appreciate your understanding and patience during this upgrade. Thank you, and we apologise for any inconvenience this may cause.

Putra Heights Explosion Incident

Our hearts go out to all the individuals and families affected by the recent explosion in Putra Heights. We understand the challenges faced during this difficult time.

To ease the claims process, Allianz Malaysia has waived the Fire and Rescue Department (Bomba) report for Non-Motor insurance claims related to this incident. For Motor insurance claims, police and Bomba reports are not required as per our standard practice.

Our team has been deployed to the site to assist authorities, customers, and non-customers with vehicle relocation. If you need to file a claim or require further assistance, please contact Allianz’s Contact Centre Hotline at 1-300-22-5542 or Allianz Road Rangers at 1-800-22-5542.

Allianz General is also extending the one-time RM2,500 cash relief* under the Allianz We Care campaign to all our active motor policyholders.

*Please refer to the Terms and Conditions here: https://www.allianz.com.my/personal/whats-new/allianz-we-care-community/lets-get-personal-again.html

We’re here to help you through this difficult time. Stay safe.

Interim Measures for Premium Repricing

In light of the latest announcement on interim measures, jointly supported by the insurance and takaful industry, we at Allianz Malaysia, are swiftly working towards the best solutions prioritising our customers’ needs.

For information, please refer to our Frequently Asked Questions for Interim Measures on Medical Repricing for:

Allianz General: https://az.my/amc-relief2024
(Allianz MediCure)

Allianz Life: https://az.my/relief2024
(e.g., MediSafe Infinite, MediSafe Infinite+, Enhanced MediCover, and HealthInsured)