Stay Safe and Secure with Allianz
Stay Safe and Secure with Allianz!
At Allianz Malaysia, your safety and personal data security are always our top priorities. We want to ensure that you stay protected from scammers and fraudulent activities. Here are some important tips to keep in mind:
- Personal Data Protection: We will NEVER request your personal data through unsolicited messages or calls. Always verify the source before sharing any information.
- Beware of Suspicious Files: We will NOT send APK files or any other software for download. Beware and do not open any such files disguised as policy notifications or documents, which is likely a scam.
- Spot the Verified WhatsApp Account with blue tick: Our official Allianz Malaysia WhatsApp accounts are verified channels - so look out for the blue tick next to our name (Allianz Malaysia) to ensure you are interacting with our official WhatsApp accounts.
Stay informed and vigilant to protect yourself from potential fraud, visit https://www.allianz.com.my/personal/scam-alert.html to learn more.
If you ever have doubts or concerns, do reach out to our Allianz Customer Service team at 1300-22-5542 (9:00am to 6:00pm, Mondays to Fridays, except on public holidays). We're always here to support you!
Fees and Charges Survey 2025
Fees and Charges Survey 2025
Do you truly understand the fees and charges imposed by your financial service providers? Bank Negara Malaysia (BNM) wants to hear from you! The survey closes on 30 June 2025.
Click the link to take the survey: https://www.bnm.gov.my/-/survey-fees-charges25
Customer Contact Centre System Upgrade
Customer Contact Centre System Upgrade
We are in the process of upgrading our Customer Contact Centre’s systems to enhance your experience with us. During this time, we encourage that you utilise the MyAllianz platform, available via web and mobile app to access your policy details, update of personal contact details, submit and track claims, submit guarantee letter request, make premium payment for Allianz Life policies and downloading of policies and statements.
To facilitate your needs, please download the MyAllianz app:
MyAllianz for iOS users
MyAllianz for Android users
We appreciate your understanding and patience during this upgrade. Thank you, and we apologise for any inconvenience this may cause.
Putra Heights Explosion Incident
Putra Heights Explosion Incident
Our hearts go out to all the individuals and families affected by the recent explosion in Putra Heights. We understand the challenges faced during this difficult time.
To ease the claims process, Allianz Malaysia has waived the Fire and Rescue Department (Bomba) report for Non-Motor insurance claims related to this incident. For Motor insurance claims, police and Bomba reports are not required as per our standard practice.
Our team has been deployed to the site to assist authorities, customers, and non-customers with vehicle relocation. If you need to file a claim or require further assistance, please contact Allianz’s Contact Centre Hotline at
1-300-22-5542 or Allianz Road Rangers at
1-800-22-5542.
Allianz General is also extending the one-time RM2,500 cash relief* under the Allianz We Care campaign to all our active motor policyholders.
*Please refer to the Terms and Conditions here:
https://www.allianz.com.my/personal/whats-new/allianz-we-care-community/lets-get-personal-again.html
We’re here to help you through this difficult time. Stay safe.
Interim Measures for Premium Repricing
Interim Measures for Premium Repricing
In light of the latest announcement on interim measures, jointly supported by the insurance and takaful industry, we at Allianz Malaysia, are swiftly working towards the best solutions prioritising our customers’ needs.
For information, please refer to our Frequently Asked Questions for Interim Measures on Medical Repricing for:
Allianz General:
https://az.my/amc-relief2024
(Allianz MediCure)
Allianz Life:
https://az.my/relief2024
(e.g., MediSafe Infinite, MediSafe Infinite+, Enhanced MediCover, and HealthInsured)
