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Protect Yourself from Insurance Fraud:
A Guide for Allianz Customers

This guide is designed to equip you with the knowledge and tools
necessary to ensure a secure and
trustworthy insurance experience with Allianz

Phishing and Scam Alert: Stay Protected

Scammers are using deceptive tactics to impersonate Allianz Malaysia and other insurers. Protect yourself by staying informed about common scams in the insurance industry:

  • Phishing Emails/SMS: Fraudulent messages requesting personal or financial details or directing you to fake websites.
  • Impersonation Calls: Unsolicited calls claiming to offer refunds, payouts, or policy renewals.
  • Fake Policies: Counterfeit insurance policies sold by unauthorized agents.
  • Claim Fraud: Scammers requesting upfront payments or bank details for fake claims.

How to Stay Safe

  • Verify all communications by contacting Allianz Malaysia directly.
  • Never share sensitive information like your IC number or bank details.
  • Purchase policies only through authorized agents or official Allianz platforms.
  • Avoid clicking on suspicious links or downloading unknown attachments.

Protect Yourself Against Unauthorized Insurance Agents 

To ensure you are dealing with a legitimate insurance agent, always verify their status.

  • For Life Insurance Agents: Visit  www.liam.org.my and use the "Know Your Agent" feature in the "Customer Zone" section
  •  For General Insurance Agents: Visit www.piam.org.my  and use the Agent Search Portal in the "Consumer" section

Verify Your Allianz Policy Authenticity

Log in to MyAllianz if you are a policyholder to check your policy details.

Protect Yourself From Fraudulent Insurance Products

  • Purchase your insurance policy through authorized Allianz agents, which can be verified via:
    • LIAM (for life insurance agents)
    • PIAM (for general insurance agents)
  •  Check Allianz product details on the official Allianz Malaysia website: www.allianz.com.my
  •  Log in to MyAllianz to verify your policy after purchase.

Secure Payment Methods for Your Allianz Insurance Policy

Life Policy Premium Payment

  • Remit premium payment direct to Allianz Life Insurance Malaysia
  • Online payment via MyAllianz customer portal
  • JomPAY
  • MYClear Direct Debit services
  • Allianz Life branches counter
  • Recurring auto pay with debit/credit card
  •        
  • General Policy’s Premium Payment
  • Authorized Servicing agents (Verify their status via PIAM)
  • Allianz outbound call center  1300 30 0388 
  • Payment at branches
  • For more details, please visit " How to Make a Payment" in the Help & Services section of the Allianz Malaysia corporate website  (https://www.allianz.com.my/).
  •  

When in Doubt

Reach out to us via the following available channels:

Watch out for fraud and scams! The scammers would pretend to be a trusted company and intimidate you into giving them your money.

Look for the telltale signs and check out these tips to avoid falling victim!

Be cautious of scammers pretending to be representatives from the company, law enforcement authorities or the court via phone calls, SMS/chat messaging apps, emails or letters. Always contact the company/authorities via official channels only.
Don't give out your personal info to unknown or untrustworthy  callers, e.g. credit card details.
Be cautious of the apps that you download e.g. don’t install Android Package Kit files from unknown or untrustworthy sources
Verify all payment requests and be wary of unsecure payment methods.
Report scams to authorities and file a police report immediately.
Keep your passwords strong and secure.

For any assistance, reach out to us via the following available channels:

Call us via our Toll- Free Line at  1300-22-5542

Email us at  [email protected]

Visit us in person at our  branch office. To locate the nearest branch in your area, you may refer to our Allianz Locator.