Privacy Statement

Our core businesses include General and Life insurance. These are confidential matters and we recognize your expectations regarding privacy. We are committed to keeping your information confidential and secure and that is why we have designed procedures to ensure your privacy in all facets of our relationship. No matter if you are a consumer, a customer, a job applicant or a shareholder, you are protected, not only by the applicable privacy laws, but, more importantly, our commitment to safeguard your privacy and your right to decide how your personal information will be used.

Please click on the links below for our Privacy Notices to our customers. If you have a residential address in any of the European Union (EU) member states, please reach out to us at: in order for us to assess and comply with the EU Privacy Law - General Data Protection Regulation (GDPR).

You can surf all our public web-sites anonymously. If we want to collect, process and use personal information from your visit on these sites we will disclose this to you. When you complete an application form, be aware that you are giving personal information and you will not be anonymous to us any longer. If you decide not to complete the application form or to leave the site altogether, we will not keep any information you have provided.

If we want to collect information about you, you decide which personal information we should receive. We will only collect your personal information to the extent necessary to assist us in meeting your various needs. It is not obligatory for you to give the personal information being requested, but if you do not, We will not be able to provide you with the services and/or products requested.

When you provide information to us, it is not shared with any third party, unless requested by you or permitted by law. We may share your information with our affiliated companies and third parties for the purpose of fulfilling your requests and servicing you. We may also collect and summarize statistics that we gather about our customers, sales, traffic patterns, and services and provide these statistics to third parties; however, when we do, these statistics will not include any personal information that identifies individuals.

If sensitive information (i.e. health conditions, racial or ethnic origin, political opinion, religious or philosophical beliefs, etc) is collected on our web-sites at all, we will not transfer them to third parties or affiliates unless it is for the purpose of fulfilling your requests and servicing you, permitted by law or you give your express consent.

We respect your privacy rights, particularly your right to access your information. If you ask us, and to the extent provided by local law, we will share with you the personal information we collect and retain about you through our web.

If you believe that an error has been made in the accuracy of the information collected from you, we will correct such error upon adequate verification of the error and the identity of the person seeking the correction. Please understand that in order to protect your privacy and security, we may also need to take reasonable steps to verify your identity before granting access or making corrections.

Our employees have to comply with their obligations of secrecy. We instruct our employees with access to your information that it is to be used only in accordance with these privacy principles and the privacy laws and regulations applicable to each of our specific business units.

Web Tracking
We may collect information about your visit to our site to assist us to measure and improve our website. Examples of information that we collect include: day and time of your visit, whether you have visited our website previously, whether you used a search engine to find us and some geographical information about what country and state you are in.

This website uses Google Analytics, a web analytic service provided by Google, Inc. (“Google”) Analytics uses “cookies”, which are text files placed on your computer to help the website analyze how users use the site. The information generated by the cookie about your use of the website will be transmitted to and stored by Google on servers in the United States.

The IP-anonymization is active on this website. Google will use this information on behalf of the operator of this website for the purpose of evaluating your use of this website, compiling reports on website activity for the website operators and providing them other services relating to website activity and internet usage. The IP-address that your Browser conveys within the scope of Google Analytics will not be associated with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website.

We store the data generated by the Analytic Tools securely and do not share it with third parties except to our group of companies and our service providers where necessary for the following purposes:

  • for web hosting services for this website; and/or
  • to gather non-personal information (using cookies) in order to evaluate the website’s effectiveness for online marketing activities and to measure statistical data.

We use cookies in order to provide you with a user-friendly, safe and effective website. By, default, the cookie settings on this website are set to “Allow all cookies”. If you continue, you consent to this.

For information on disabling these cookies, please go to the privacy settings section within your browser. You can selectively disable the action of installing Google Analytics on your browser component of the opt-out provided by Google. To disable the action of Google Analytics, please refer to the link below:

How are social media plug-ins used on the Allianz Website?
The Allianz Website uses the following social media plug-ins ("plug-ins"):

  • Share on Facebook, powered by Facebook Inc., 1601 S. California Ave., Palo Alto, CA 94304, USA;
  • Share on Facebook, powered by Facebook Inc., 1601 S. California Ave., Palo Alto, CA 94304, USA;Tweet button, powered by Twitter Inc., 795 Folsom St., Suite 600, San Francisco, CA 94107, USA;

All plug-ins are indicated with the brand names of the respective operators Facebook, Google, and Twitter ("Operator"). To increase the level of data protection and in accordance with applicable laws and regulations, we have implemented the additional programs by means of a so-called 2-click solution. This procedure ensures that when you visit the Allianz Website, no direct connection of your browser to the servers of the Operator is established. Only if you activate the plug-ins by clicking on them and thereby grant your consent to the data transfer, your browser establishes a direct connection to the server of the respective Operator. The content of the plug-ins is then transmitted by the Operators directly to your browser and integrated by them into the website.

By accepting the plug-in, the Operator receives the information that your browser has accessed the Allianz Website. If you logged in to your account when you visited the Allianz Website, the Operator can connect your visit to your account directly. If you interact with the plug-in, e.g. by clicking on the Facebook button or the Tweet button, the data will be transferred directly from your browser to the Operator and saved by the Operator. In addition, the information will be published on the relevant social network or on your Twitter account and will be visible to your contacts. If you do not want this data transfer to the Operators, you must log out of your respective account before you click on the plug-ins and activate them.

For more information on the purpose and scope of data collection, processing and use, please refer to the privacy statements below:

Data Security
We strive to keep the level of security state-of-the-art at all times.

The laws of Malaysia provide for measures to enforce your privacy rights. In addition, compliance with these policies is ensured by the Information Security Officer as well as through an audit process.

In case you have any further questions about your data privacy at Allianz, please do not hesitate to contact us by using any one of the following options:

  • Filling up the inquiry form: Inquiry form
  • Emailing us at:
  • Sending us a letter via the postal service to our address below:

    Customer Services Officer
    Allianz Malaysia Berhad

    Ground Floor, Block 2A
    Plaza Sentral
    Jalan Stesen Sentral 5
    Kuala Lumpur Sentral
    50470 Kuala Lumpur

We look forward to being of service to you.

1Allianz Malaysia Berhad's affiliate companies refer to its related companies and associated companies, which includes Allianz General Insurance Company (Malaysia) Berhad and Allianz Life Insurance Malaysia Berhad.

(Last updated on 25 October 2019)