As part of the effort by Bank Negara Malaysia (BNM) to ensure all Insurance & Takaful industry players continue to deliver their commitment and service delivery as stated in their customers’ service charters, both Bank Negara Malaysia (BNM) and The Insurance and Takaful Industry (LIAM, MTA and PIAM) has appointed NielsenIQ Malaysia to conduct a customer satisfaction survey.
This survey is an important step towards ensuring the industry meets the customer service standards outlined in the Customer Service Charter (CSC) and to drive improvement on the delivery of overall customer experience by all Insurance and Takaful industry players.
The survey will take place from March to June 2023, which customer may be approached by NielsenIQ Malaysia researchers either through phone calls, emails, or online survey. Your participation would be greatly appreciated to help the Insurance and Takaful industry in Malaysia to improve its customer service levels and to provide an exceptional customer experience. We thank you in advance for your support and cooperation.
Thank you for your attention to this matter.