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Motor Claims

Bank Negara Malaysia claims guide for motor accidents

Claims guide for motor accidents (English)
Claims guide for motor accidents (BM)
Claims guide for motor accidents (Chinese)

Motor own damage

Allianz will SMS on the progress of claims to claimant.
The turnaround time from notification to authorization is 7 working days.

  • Police report
  • Registration card
  • Insured’s IC card and driving license
  • Driver’s IC and driving license
  • Estimate from workshop
  • Commercial vehicle transport permit

  1. Call one of our panel workshop or call our customer service for details of our panel of workshop
  2. Sign consent form of workshop
  3. Make police report on how accident happened & include details of third party if accident involved third party
  4. Drive to the selected panel workshop
  5. If cannot be driven, allow panel workshop to tow to their workshop
  6. Submit the required documents to the workshop
  7. Workshop will report to Allianz

It is important that the damaged vehicle be repaired at one of our panel workshops.

Motor windscreen

Allianz does not pay claims if the vehicle is sent to non-panel workshops.

  • Completed Simplified Claim Form
  • Original bill
  • Photographs of damage or police report

  1. Drive to our panel workshop
  2. Once repaired, take delivery of vehicle
  3. Workshop will notify Allianz & do the necessary submission of documents

Motor theft

The turnaround time from notification to authorization is 60 working days and payment is made within 7 days.

  • Police report
  • Registration card
  • Insured’s IC card and driving license
  • Driver’s IC and driving license
  • Commercial vehicle transport permit
  • Hire purchase agreement
  • Copy of invoice for newly registered vehicle except reconditioned vehicles

  1. Make a police report on circumstances of the loss
  2. Notify Allianz
  3. Submit the required documents

Own damage knock for knock

  • Police report
  • Registration card
  • Insured’s and driver’s IC and driving license
  • Estimate from workshop
  • Police investigations outcome report
  • JPJ extract of third party vehicle
  • SD from insured

Total loss, constructive total loss

  • Police report
  • Registration card
  • Insured’s IC card and driving license
  • Estimate from workshop
  • Commercial vehicle transport permit
  • Hire purchase agreement
  • Copy of invoice for newly registered vehicle except reconditioned vehicles

Damage to third party property (No own damage)

  1. Make police report on how accident happened & include third party details, if involved
  2. Notify Allianz
  3. Submit the required documents

Claims related forms