Road Rangers

Allianz Road Rangers will be there to assist you when you get into an accident on the road.
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Allianz Road Rangers will be there to assist you when you get into an accident on the road

What is Allianz Road Rangers

The Allianz Road Rangers is part of the Company’s motor claims transformation journey that aims to truly put its customers first. Free for all Allianz motor policyholders, this service covers seven touch points including a new 24-Hour Accident Call Center, the Allianz Road Rangers fleet and Claims Concierge ensuring that customers experience an easy, seamless journey when making an accident claim.

Currently the service is only available within the Klang Valley, where the Road Rangers have been called into action since 3 January 2017. We will be launching this service to the rest of Malaysia by 2018.

Key Benefits

Immediate Assistance

With Allianz Road Rangers, customers have access to:

24-Hour Accident Call Center
20 Bike Brigade which will be dispatched first to provide first aid and assistance
15 exclusively-branded state-of-the-art tow trucks with CCTV and GPS tracking
Personalised assistance at selected high traffic police stations to accompany the driver in lodging a road accident report

Express Claims Approval

Upon reporting the claim, Allianz’s new Own Damage Express (ODX) claims system will approve eligible cost of repair claims under RM 15,000 via a straight-through process system without any human intervention.

This allows us to approve your claims between 10 minutes to one hour. That means - speedy claims approval, cars being repaired faster and quick turn-around time.

Vehicle Delivery

Customers will have an option to have their repaired vehicle delivered to their home, office or preferred location (within the specific distance) instead of having to collect it from the workshop.