Customer Service

Phone: 1-300-88-1028

Email: customer.service@allianz.com.my

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Selamat Hari Raya*festive greeting*

from all of us at Allianz *festive greeting*

Motor Own Damage

  • Go through with you the Customer Fact Find form to understand your insurance needs and financial goals.
  • Recommend suitable insurance plan after assessing your needs.
  • Explain the product features, benefits payable, exclusions, premiums and charges.
  • Provide Product Disclosure Sheet to assist you in making informed decisions and to facilitate product comparison

Decision Making

  • Explain the importance of answering the questions in the proposal form fully and accurately.
  • Submit your application for underwriting after you have signed the proposal form.
  • Arrange for medical examination with one of our panel clinics, if required.
  • Provide information on making a nomination to ensure policy moneys are received by your beneficiaries in the event of death.
  • Your policy document will be delivered to you.
  • Go through the policy terms and conditions with you to ensure that this is the right plan that you have purchased.

Follow Up

  • Assist in renewal of policy
  • Provide continuous service e.g. policy modifications, change of address and frequency of premium payments. If the agent has left the Company, we shall appoint a new agent to service you.
  • Guide you through the standard procedures on how to file an insurance claim.

It is important that the damaged vehicle be repaired at one of our panel workshops.