Getting into an accident is a harrowing experience – from dealing with the initial shock to having to negotiate and make on-the-spot decisions as numerous touts and tow truck operators hover over you, and then dealing with the aftermath of making the accident claim.
However, that does not have to be the case. Diligently choosing the right motor insurance coverage with great value added services can make all the difference.
Allianz Malaysia Berhad Chief Executive Officer, Zakri Khir, believes that the solution lies with car owners being diligent in understanding the importance of comprehensive insurance coverage and choosing services that resonate best with their needs.
“Anyone that has been in a motor accident will tell you what a painful experience it can be when it comes to settling claims and getting repair works done on time. Should things turn sour, more often than not, insurers are pegged as the bad guy, seemingly profiting from another's misfortune,” said Zakri during the Crash, Boom, Bang! Media Roundtable - Accidents, Motor Claims, and Debunking Myths today.
“However, what most fail to see is that accidents are a litmus test for us insurers and the promise we sell to our customers that we will be there for them in their times of need. Not delivering on those promises is a cardinal sin. The onus is on the insurer to honour its promise to its customers and at Allianz Malaysia, we are about doing things right by you, providing the services that you need at the times that you need them the most,” added Zakri.