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Kuala Lumpur, 24 Aug 2021
Allianz General Insurance Company (Malaysia) Berhad (Allianz General) has mobilised its claims team to assist in fast flood claims settlement in Kedah, Penang, and Perak.

The northern states are on high alert following the weather warning issued by the Malaysian Meteorological Department, with heavy rain expected over the next few days.

With the Allianz General 4x4s and a team of claims adjusters on standby, customers will only need to call 1-800-22-5542 to lodge a claims request. Allianz General will then assign an adjuster to assist the customer with its claim as soon as possible.

“Our flood claims initiative has always been about putting the customers first. We know how difficult it is to deal with floods. So, the best help we can provide to our customers is to offer them ample support and payout claims fast so that they can get back on their feet quickly,” said Damian Williams, Head of Claims at Allianz General.

For individual policyholders (such as Smart Home Cover), the Allianz General provides a full claim settlement or an interim payment within five days after the site visit from the adjuster.

Customers with fire insurance (commercial lines) can expect an interim payment within five days after the visit from the adjuster, with a full claim settlement paid out between 21 and 28 days after the visit from the adjuster. 

However, if for any reason the Company is unable to settle the claim before day 28, then a second interim payment will be made.

For further inquiries, customers can kindly contact Allianz General via customer.service@allianz.com.my or at 1-300-22-5542, from Monday to Friday between 8.00am to 8.00pm.