The roadsides assistance service, provided by its Allianz Road Rangers, includes emergency towing assistance (free for up to 50km, round-trip), fuel delivery, battery, and flat tyre service.
So, any Allianz Motorcycle Plus (Comprehensive) or Allianz Motorcycle (Comprehensive) (below 250cc) customer can call the Allianz Road Rangers 24-hour helpline at , to have a technician or tow truck dispatched to their location for assistance, repair work, or to deliver towing services.
Allianz General Insurance Company (Malaysia) Berhad (Allianz General) Chief Executive Officer, Sean Wang, revealed how motorcycles were a vastly underserved market in Malaysia. Riders have long waited for better on-the-road service, something the insurer was eager to take on.
"Allianz General is always trying to push the envelope and provide services that matter to our customers. We started the Allianz Road Rangers service for our motor comprehensive (private car) customers in 2017, and it feels great that we can now do the same for our motorcycle comprehensive policyholders below 250cc," said Sean.
"Motorcycle riders are vastly underserved in Malaysia with little after-sales services, such as an accident or roadside assistance. So, if you are a motorcyclist in Malaysia, the best hope one has if they suffer a flat tyre or a breakdown in the middle of nowhere is that that a friend, a fellow rider or a good Samaritan will show up to assist them," added Sean.