Frequently Asked Questions

1. What is deferment of premium under the COVID-19 Relief Programme?
This Relief Programme is to give eligible Allianz Life policyholders a grace period of 90 days to pay the premium due. During this deferment period, we will continue to provide insurance protection. Please note that this is NOT an automatic premium deferment program. Therefore, policyholders must approach Allianz Life to apply for this deferment.
2. Who is eligible for the COVID-19 Relief Programme?
All Allianz Life policyholders with in-force policy and who are financially affected by the COVID-19 situation. This includes the following individuals:
  • Those who have been infected by COVID-19; or
  • Those who have undergone mandatory quarantine at home; or
  • Those who are suffering a loss of income from work or business as a result of the economic impact of the COVID-19 situation.

Please take note that your policy must not have any outstanding premium before 18 March 2020 to be eligible for this programme.

3. Do I need to apply?
Yes, you will need to apply for the deferment by submitting the premium deferment application from 1 April 2020 until 31 December 2020 (both dates inclusive).
4. How do I apply?

Please submit your application along with the following supporting documents to customer.service@allianz.com.my with the email subject title:

PAYMENT DEFERMENT APPLICATION: POLICY NUMBER XXXXXXXXX
(To provide all policy numbers that you would like to apply for payment deferment)

 

Supporting documents required:

  • Doctor’s Letter confirming COVID-19 infection (if the policyholder is infected), or
  • Employer’s Letter of Salary Reduction/Termination Letter, or
  • Letter of Closure of non-essential businesses by Business Owners, or
  • Other relevant proof or documents, if any (example: hawker centre closure notice)
5. I have more than one policy with Allianz Life. Can I apply for my other policies?
Yes, you can apply for the deferment programme for other Allianz Life policies by providing the policy numbers in the application email subject title as per example above.
6. How will I know that my application for the deferment has been approved?
You will receive a notification stating the status of application via email or SMS from Allianz Life.
7. When will I know the status of my application?
Your application will be processed within 10 working days from the date of application received by Allianz Life.
8. When will the deferment of premium start?
Once the application is approved, the deferment of premium will be up to a maximum of 90 days from the next premium due date. For example:
  • Payment Mode: Monthly
  • Application Received: 1 April 2020
  • Next premium due date: 27 April 2020
  • Premium Deferment Period is from 27 April 2020 until 26 July 2020
9. Do I need to pay back the outstanding deferred premium?
Yes, you are required to pay the outstanding premium by the end of the deferment period to ensure continuous insurance coverage.
10. Do I need to continue paying for my premium after the deferment period ends?
Yes, you are required to continue to resume regular premium payment after the deferment period to ensure continuous insurance coverage. Please take note that this is not a waiver of premium programme.
11. Do I need to terminate/cancel existing recurring auto payment?
Once the payment deferment application is approved:
  • The credit card direct debit (DDA)/ auto-debit facility will stop billing premium until the end of the deferment period. The DDA/auto debit facility will resume after end of the deferment period.
  • For bank standing instruction, you will need to inform the respective bank to stop payment.
12. My application is approved but I received premium due notices and reminder during the deferment period.
If you receive any notices or reminder to make premium payment after your application has been approved, please disregard them.
13. Can I submit a claim during the deferment period?
Yes, you will be covered during the deferment period of 90 days, subject to policy coverage terms and conditions.
14. What should I do if my policy lapse after the repayment period?
You may apply for reinstatement following the existing procedure, subject to terms and conditions.
15. Do I have other options to consider other than this deferment programme?

Apart from the deferment programme, you may consider exploring other options such as reducing your sum assured and/or removing the supplementary riders depending on your needs and affordability.

As there are various options that are available for your policy, we recommend that you consult your servicing agent to review your insurance coverage and protection needs.

Additional information that you should know about the deferment of premium programme
  • This is not a waiver of premium
  • Late payment interest or administrative charges for insurance policy will not be imposed throughout the deferment period
  • If your application is approved, your policy coverage will remain in-force during the deferment period
  • Once the deferment period ends, your contractual obligation regarding premium payment will resume as usual
 

For further enquiries, kindly contact Allianz Malaysia via customer.service@allianz.com.my or at 1-300-22-5542, from Monday to Friday between 8:00am to 8:00pm.

Please be assured that we will be updating our customers on the new COVID-19 Relief Programme and MCO initiatives to support our customers during this unprecedented time. To ensure that you have the up-to-date info, please update your contact details at MyAllianz Customer Portal here.

COVID-19 Test Fund for Medical Insurance Policyholders

Check your eligibility and frequently asked questions (FAQ)