Kuala Lumpur, 23 December 2022 – Allianz General Insurance Company (Malaysia) Berhad (Allianz General) has activated its fast flood claims settlement initiative and towing assistance for customers affected by the flood.

Allianz General customers can call 1-800-22-5542 for towing assistance (Car and Motor Comprehensive Cover policyholders) or to expedite claims for those with home or commercial insurance.

“As part of our fast flood claims initiative, we already have all of our 250 Allianz Road Rangers tow trucks on standby nationwide to facilitate towing services. We are also ready to mobilise our other flood claims assets including our seven Allianz-branded 4x4s, a claims caravan, and a team of nationwide adjusters to accelerate investigations to ensure a swift claims settlement for our customers,” said Damian Williams, Chief Claims Officer of Allianz General.

”When it comes to flood claims, it is all about reaching out to our customers as fast as we can and provide them with quick financial relief. On top of that, we are putting our customers first, so we are also offering complimentary towing service for all our Motor Comprehensive policyholders and those without special perils cover and forgoing the need for a police report when filing for a flood damage claim.”

For individual policyholders such as Smart Home Cover, the Company will pay out a full claim settlement or an interim payment within five days after the site visit from the adjuster. As part of the special initiative, Allianz General is also offering a waiver of Reinstatement Value Clause, Mortgage Clause and underinsurance.

Allianz General’s fire insurance policyholders (commercial lines) can expect an interim payment within five days after the visit from the adjuster, with a full claim settlement paid between 21 to 28 days after the visit from the adjuster. However, if for any reason, the Company is unable to settle the claim before day 28, the Company will facilitate a second interim payment before day 30.