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Motor Claims

Bank Negara Malaysia claims guide for motor accidents

Motor Claims Charter

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  Claims Type Claim Amount (RM) Turnaround Time
Claims Offer/Payment
Motor Fast Track Tier 1  <RM15,000 & meets the following criteria: 10 mins to 1 hour from claims estimate submission
i. Repair in Allianz Panel Workshop
ii. Private vehicles 
iii. Vehicle < = 7 years old
iv. Damage due to collision 
v. Undercarriage & engine are not damaged
Fast Track Tier 2 <RM15,000 (others) 3 working days from claims estimate submission
Non-fast track >RM15,000 & total loss claims 5 working days from claims estimate submission
Theft Any amount 30 working days from date of notification
Windscreen Any amount 4 hours*
Motorcycle Fast Track Tier 1 <RM5,000 3 working days from claims estimate submission
Non-fast track >RM5,000 5 working days from claims estimate submission

*For Allianz Windscreen Replacement on-the-go.
Terms and conditions apply

Motor own damage

Supporting documents required

  • Police report
  • Registration card
  • Insured’s IC card and driving license
  • Driver’s IC and driving license 
  •  Commercial vehicle transport permit (if any)

  1. Call Allianz Road Rangers at 1800-22-5542 for immediate assistance and details of our authorised repairers
  2. Make police report on how the accident happened and include details of third party, if any
  3. Allow your vehicle to be towed to the selected authorised repairer
  4. Alternatively, if your vehicle can still be driven and you prefer to do so, drive to the selected authorised repairer
  5. Submit the required documents to the authorised repairer
  6. The authorised repairer will handle the claim and liaise directly with Allianz

Where your vehicle requires towing, it is important that your vehicle is towed by Allianz Road Rangers and repaired at one of our authorised repairers to avoid disputes and additional charges by unauthorised tow truck operators or repairers.

Motor windscreen

Supporting documents required

  • Completed Simplified Claim Form
  • Original bill
  • Photographs of damage or police report

  1. Drive to our panel workshop
  2. Once repaired, take delivery of vehicle
  3. Workshop will notify Allianz & do the necessary submission of documents

Motor theft

Supporting documents required

  • Police report
  • Registration card
  • Insured’s IC card
  •  Commercial vehicle transport permit (if any)
  •  Hire purchase agreement (if any)
  •  Copy of invoice for newly registered vehicle except reconditioned vehicles

  1. Make a police report on circumstances of the loss
  2. Notify Allianz
  3. Submit the required documents

Own damage knock for knock

Supporting documents required

  • Police report
  • Registration card
  • Insured’s and driver’s IC and driving license
  •  Police investigations outcome report
  •  Commercial Vehicle transport permit (if any)

Total loss, constructive total loss

Supporting documents required

  • Police report
  • Registration card
  • Insured’s IC card and driving license
  • Commercial vehicle transport permit (if any)
  • Hire purchase agreement (if any)
  • Copy of invoice for newly registered vehicle except reconditioned vehicles

Damage to third party property (No own damage)

What to do during accidents

  1. Make police report on how accident happened & include third party details, if involved
  2. Notify Allianz
  3. Submit the required documents

Claims related forms

Insurers and Takaful Operators - Repairers Code of Conduct