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  • In light of the latest announcement on interim measures, jointly supported by the insurance and takaful industry, we at Allianz Malaysia, are swiftly working towards the best solutions prioritising our customers’ needs.

 

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Announcement

Notification for Branch Closure in Selangor

Dear Valued Customers,

To commemorate Selangor’s state contingent’s success at the 2026 Malaysia Games (SUKMA), the Selangor government has declared 1 September 2026 as a special holiday.

Therefore, please be informed that all Allianz branches in Selangor will be closed on Tuesday, 1 September 2026. The branches will resume their operations as usual on Wednesday, 2 September 2026.

If you require assistance during this period, you may reach out via the below channels:

  1. 1.  Call Allianz Customer Service at 1-300-22-5542
  2. 2.  Email us at customer.service@allianz.com.my
  3.    3.  Submit claims or documents via MyAllianz App

Congratulations, Team Selangor! 

Dear Valued Customers,

To provide a safer, more convenient, and environmentally friendly payment experience, Allianz will be adopting a fully cashless payment approach. Effective 1 September 2026, all General and Life Insurance premium payments at our branches will be accepted via cashless payment methods only:

  1. Touch n Go QR / DuitNow
  2. Debit Card and Credit Card

For Life Insurance customers, our branch team will also be able to guide you to make payments via the convenient self-service options below:

  1. Auto-Recurring Payment (DDA) via MyAllianz:
  Ensure continuous coverage and avoid policy lapsation with automatic payments.

 2. Internet Banking (FPX) through MyAllianz or JomPAY:
  Experience fast and secure transactions with these convenient payment options.

We thank you for your continued support as we embrace a fully cashless future and enhance your overall payment experience.

Thank you for your understanding and cooperation.

Dear Valued Customers & Business Partners,

Please be informed that Siti Khqzaifah binti Ramli is not and never was an agent with Allianz Life Insurance Malaysia Berhad or any other Allianz company. Allianz has never authorised and/or sanctioned any dealings/transactions by Siti Khqzaifah binti Ramli or her agency, Brilliant Enterprise (business registration number: CA0291557U / 201903233166,  located in Kuantan). Members of the public who have any dealings or communication with Siti Khqzaifah binti Ramli and/or Brilliant Enterprise (CA0291557U / 201903233166) which are purportedly connected to Allianz are strongly advised to cease all interactions and business transactions with her immediately.

If you are unsure or concerned about any product, transaction, or individual claiming to represent Allianz, please reach out to us directly. We are here to support you and verify any information to ensure your peace of mind. You can contact us at 1-300-22-5542 (available from 9:00am to 6:00pm, Mondays to Fridays, excluding public holidays), or email us at customer.service@allianz.com.my immediately.

Stay Safe and Secure with Allianz!

At Allianz Malaysia, your safety and personal data security are always our top priorities. We want to ensure that you stay protected from scammers and fraudulent activities. Here are some important tips to keep in mind:

  1. Personal Data Protection: We will NEVER request your personal data through unsolicited messages or calls. Always verify the source before sharing any information.
  2. Beware of Suspicious Files: We will NOT send APK files or any other software for download. Beware and do not open any such files disguised as policy notifications or documents, which is likely a scam.
  3. Spot the Verified WhatsApp Account with blue tick: Our official Allianz Malaysia WhatsApp accounts are verified channels - so look out for the blue tick next to our name (Allianz Malaysia) to ensure you are interacting with our official WhatsApp accounts.

Stay informed and vigilant to protect yourself from potential fraud, visit  https://www.allianz.com.my/personal/scam-alert.html to learn more.

If you ever have doubts or concerns, do reach out to our Allianz Customer Service team at 1300-22-5542 (9:00am to 6:00pm, Mondays to Fridays, except on public holidays). We're always here to support you!

Interim Measures for Premium Repricing

In light of the latest announcement on interim measures, jointly supported by the insurance and takaful industry, we at Allianz Malaysia, are swiftly working towards the best solutions prioritising our customers’ needs.

For information, please refer to our Frequently Asked Questions for Interim Measures on Medical Repricing for:

Allianz General: https://az.my/amc-relief2024
(Allianz MediCure)

Allianz Life: https://az.my/relief2024
(e.g., MediSafe Infinite, MediSafe Infinite+, Enhanced MediCover, and HealthInsured)

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We’re an established local insurer fortified by global expertise

Since 2001, we’ve dedicated ourselves to safeguarding the future of Malaysians, earning our distinction as the leading general insurer, and the fastest-growing life insurer in the country with an array of products that covers you from A-Z. Join the multitude of Malaysians who trust us to protect what matters most.

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Allianz Group is once again recognized as the world top insurance brand in Interbrand’s Best Global Brands Ranking 2024, reflecting our global brand strength. As proud members of the Allianz Group, Allianz Malaysia upholds this legacy of excellence, providing trusted insurance solutions to all Malaysians.
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