Customer Service

Local Call 1-300-22-5542

Land Line +603 2264 0700 (If you are calling from overseas)

Fax +603 2264 8499


Address Allianz Arena, Ground Floor,
Block 2A, Plaza Sentral,
Jalan Stesen Sentral 5,
Kuala Lumpur Sentral,
50470 Kuala Lumpur.

Roadside Assistance

The service is available to Allianz's policyholders 24 hours daily.

Toll Free1-800-22-5542

Land Line+603 2264 0560 (If you are calling from overseas)

Learn all about the service here.



Hospital Admission & Discharge



Toll Free1-800-88-1138

Land Line+603 7628 3600


Toll Free1-300-88-8322

Land Line+603 2099 1888


Toll Free1-800-88-8019

Land Line+603 7628 3600

Allianz Malaysia Head Office

Land Line +603 2264 1188

Fax +603 2264 1199

Address Level 29, Menara Allianz Sentral,
203 Jalan Tun Sambathan,
Kuala Lumpur Sentral,
50470 Kuala Lumpur.

Accident Assist Call Centre (AACC)

AACC is a public service provided by the Malaysian insurance and takaful industry to anyone who is seeking immediate roadside assistance in the event of a road accident. AACC also responds to basic or common enquiries relating to motor insurance policies.

Local Call1-300-22-1188

Accident Assist Introduction
Accident Assist FAQ
Motor Insurance Claims Guide

Store Locator

Locate Allianz Customer Service, Head Office, Branches, Panel Hospitals & Clinics, Panel Workshops and Windscreen Repairers on Maps.

Find Us


The Company has put in place the Whistleblowing Policy and Procedures (WBPP) to provide an avenue for our employees and Business Partners to report any possible misconduct they believe violates the Allianz Code of Conduct, any laws, regulations, order of regulators or any internal rules.

Reporting Channels

Employees refer to Whistleblowing Policies and Procedures for channels of communication.

Business Partners:

Whistleblowing Policies and Procedures
Notice of Communication