Customer Service

Phone: 1-300-88-1028

Email: customer.service@allianz.com.my

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Claims Made Easy

At Allianz, we are committed in ensuring that your insurance claims is made easy every step of the way so you can continue focusing on what's truly important in your life.

Medical Card

With Allianz Medical Card, you will be able to enjoy hassle free admission at our panel hospitals.

Please refer to FAQ

Please call Allianz’s Third Party Administrator (TPA):

Toll-Free : 1-800-88-1311

Land-Line : 03-7954 4629

Claims

For claims status enquiry:

Hospitalisation and Surgical

  • Claim Form (Hospitalisation and Surgical Claim) Download
  • Medical Report (Hospitalisation Claim) Download
  • E-Payment Authorisation Form (if not submitted previously) Download
  • Claimant’s NRIC (Both Sides)/Passport Copy, duly certified (if not submitted previously)
  • Original Receipts
  • Original Final Tax Invoices
  • Itemised Bills/Detailed Bills indicating:
    • Doctor’s Fee
    • Medicine Charges(including medicine name, unit price and prescribed quantity)
    • Test/Investigation Charges and etc.
  • Diagnostic Reports E.g.:
    • MRI
    • X-ray
    • HPE
    • Blood Test
    • CT Scan
    • Coronary Angiogram
    • ECG and etc.
  • For Overseas Treatment (not required for Singapore and Brunei)
    Please include:
    • Proof of Life Assured leaving Malaysia E.g.
      • Life Assured’s Passport Copy indicating date of departure from Malaysia
      • Boarding Pass
      • Flight Details/Flight Ticket
    • Following supporting documents in English:
      • Medical Report
      • Original Receipts
      • Original Final Tax Invoices/Final Bills
      • Itemised Bills/Detailed Bills
      • Diagnostic Reports
  • Claim Form (Hospitalisation and Surgical Claim) Download
  • Medical Report (Hospitalisation Claim) Download
  • E-Payment Authorisation Form (if not submitted previously) Download
  • Claimant’s NRIC (Both Sides)/Passport Copy, duly certified (if not submitted previously)
  • Inpatient Bills indicating:
    • Date of admission and discharge
    • Number of days of Room and Board charged by hospital
  • Diagnostic Reports E.g.:
    • MRI
    • X-ray
    • HPE
    • Blood Test
    • CT Scan
    • Coronary Angiogram
    • ECG and etc.
  • Claim Form (Hospitalisation and Surgical Claim) Download
  • E-Payment Authorisation Form (if not submitted previously) Download
  • Claimant’s NRIC (Both Sides)/Passport Copy, duly certified (if not submitted previously)
  • Original Receipts
  • Original Final Tax Invoices
  • Itemised Bills/Detailed Bills indicating:
    • Doctor’s Fee
    • Medicine Charges (including medicine name, unit price, prescribed quantity and supply duration)
    • Test/Investigation Charges and etc.
  • Inpatient Bills indicating:
    • Date of admission and discharge
    • Number of days of Room and Board charged by hospital
  • Diagnostic Reports E.g.:
    • MRI
    • X-ray
    • HPE
    • Blood Test
    • CT Scan
    • Coronary Angiogram
    • ECG and etc.
  • For Outpatient Accident Treatment only:
    • Medical Report (Accident Claim) Download is necessary when total claim amount exceeds RM500.
    • If total claim amount is RM500 or below, diagnosis, date and cause of accident have to be endorsed by the treating doctor on the bills (with signature and clinic’s official stamp)
  • For Overseas Treatment (not required for Singapore and Brunei)
    Please include:
    • Proof of Life Assured leaving Malaysia E.g.
      • Life Assured’s Passport Copy indicating date of departure from Malaysia
      • Boarding Pass
      • Flight Details/Flight Ticket
    • Following supporting documents in English:
      • Medical Report
      • Original Receipts
      • Original Final Tax Invoices/Final Bills
      • Itemised Bills/Detailed Bills
      • Diagnostic Reports

Personal Accident

  • Claim Form (Accident Claim) Download
  • Medical Report (Accident Claim) Download
    • Necessary when total claim amount exceeds RM500.
    • If total claim amount is RM500 or below, diagnosis, date and cause of accident have to be endorsed by the treating doctor on the bills (with signature and clinic’s official stamp).
  • E-Payment Authorisation Form (if not submitted previously) Download
  • Claimant’s NRIC (Both Sides)/Passport Copy, duly certified (if not submitted previously)
  • Original Receipts
  • Original Final Tax Invoices
  • Inpatient Bills indicating:
    • Doctor’s Fee
    • Medicine Charges (including medicine name, unit price, prescribed quantity and supply duration)
    • Test/Investigation Charges and etc.
  • Diagnostic Reports E.g.:
    • MRI
    • X-ray
    • CT Scan and etc.
  • Police Report (if any)
  • For Overseas Treatment (not required for Singapore and Brunei)
    Please include:
    • Following supporting documents in English:
      • Medical Report
      • Original Receipts
      • Original Final Tax Invoices/Final Bills
      • Itemised Bills/Detailed Bills
      • Diagnostic Reports
  • Claim Form (Accident Claim) Download
  • Medical Report (Accident Claim) Download
  • E-Payment Authorisation Form (if not submitted previously) Download
  • Claimant’s NRIC (Both Sides)/Passport Copy, duly certified (if not submitted previously)
  • Medical Certificate or Sick Leave (minimum 7 days)
  • Diagnostic Reports E.g.:
    • MRI
    • X-ray
    • CT Scan and etc.
  • Police Report (if any)
  • Claim Form (Accident Claim) Download
  • Medical Report (Accident Claim) Download
  • E-Payment Authorisation Form (if not submitted previously) Download
  • Claimant’s NRIC (Both Sides)/Passport Copy, duly certified (if not submitted previously)
  • Photograph of Dismemberment
  • X-ray Film and Radiologist Report
  • All relevant investigation reports to support the dismemberment
  • Police Report (if any)

Total and Permanent Disability

  • Claim Form (Accident Claim) Download
  • Medical Report (Accident Claim) Download
  • E-Payment Authorisation Form (if not submitted previously) Download
  • Claimant’s NRIC (Both Sides)/Passport Copy, duly certified (if not submitted previously)
  • Original Policy Contract
  • Diagnostic Reports E.g.:
    • MRI
    • X-ray
    • HPE
    • Blood Test
    • CT Scan
    • Coronary Angiogram
    • ECG and etc.
  • For MRTA/Credit Loan Claim:
    • Please include Bank’s Outstanding Loan Statement for the latest 3 months
  • Please include the following documents (if any):
    • Socso Claim Documents
    • EPF Claim Documents
    • Police Report
    • Newspaper Cutting
    • Employment Termination

Critical Illness

  • Claim Form (Accident Claim) Download
  • E-Payment Authorisation Form (if not submitted previously) Download
  • Claimant’s NRIC (Both Sides)/Passport Copy, duly certified (if not submitted previously)
  • Original Policy Contract
  • Please include the Required Documents for Relevant Illness.
Please request your treating doctor to fill in the Medical Report, and include other relevant investigation reports.
  • Angioplasty

      Please include:

    • Medical Report (Angioplasty) Download
    • Coronary Angiogram Report
    • Angioplasty/Percutaneous Coronary Intervention (PCI) report
    • ECG Report
  • Cancer

      Please include:

    • Medical Report (Cancer) Download
    • HPE/Biopsy Report
    • Bone Marrow Trephine/Aspiration Report (for Blood Cancers only)
    • All relevant investigation reports E.g. Blood Test, Laboratory Test, CT Scan, MRI, Pap Smear, Mammogram and etc. (if any)
  • Coronary Artery By-Pass

      Please include:

    • Medical Report (Coronary Artery By-Pass Surgery) Download
    • Surgical Report
  • Heart Attack

      Please include:

    • Medical Report (Heart Attack) Download
    • Cardiac Enzyme (CK-MB, Troponin T, Troponin I) Test Results
    • ECG Report
    • Echocardiogram Report (if any)
    • Coronary Angiogram Report (if any)
  • Kidney Failure

      Please include:

    • Medical Report (Kidney Failure) Download
    • Kidney Dialysis Appointment Card
    • Copy of Kidney Dialysis Receipts (if any)
    • Kidney Function Test Result
    • If kidney transplantation has been performed, please include a copy of:
      • Surgical Report
      • Admission Bills
      • Discharge Summary
  • Other Coronary Artery Disease

      Please include:

    • Medical Report (Other Serious Coronary Artery Disease) Download
    • Coronary Angiogram Report
  • Stroke

      Please include:

    • Medical Report (Stroke) Download
    • Brain MRI/CT Scan Report
Please request your treating doctor to fill in the Medical Report, and include other relevant investigation reports.
  • AIDS

      Please include:

    • Medical Report (AIDS) Download
    • HIV Antibody Test Results
    • Western Blot Test Results
    • CD4 Cell Count Results
    • All relevant investigation reports E.g. CT Scan, MRI, Biopsy (if any)
  • Bacterial Meningitis

      Please include:

    • Medical Report (Bacterial Meningitis) Download
    • Brain and Spine CT Scan/MRI Report
    • All relevant investigation reports (if any)
  • Benign Brain Tumour

      Please include:

    • Medical Report (Benign Brain Tumour) Download
    • Brain CT Scan/MRI/Biopsy Report
  • Blindness

      Please include:

    • Medical Report (Blindness) Download
    • Visual Acuity Report on both eyes to be completed by ophthalmologist
    • All relevant investigation reports E.g. Brain CT Scan/MRI and etc. (if any)
  • Cardiomyopathy

      Please include:

    • Medical Report (Cardiomyopathy) Download
    • Echocardiogram Report
    • ECG Report
    • All relevant investigation reports (if any)
  • Coma

      Please include:

    • Medical Report (Coma) Download
    • Glasgow Coma Scale throughout the whole period of coma
    • All relevant investigation reports E.g. Brain CT Scan/MRI and etc. (if any)
  • Deafness

      Please include:

    • Medical Report (Deafness) Download
    • Audiometry and Sound Threshold Test Results for both ears, to be certified by ENT specialist
    • All relevant investigation reports E.g. Brain CT Scan/MRI and etc. (if any)
Please request your treating doctor to fill in the Medical Report, and include other relevant investigation reports.
  • Encephalitis

      Please include:

    • Medical Report (Encephalitis) Download
    • Brain CT Scan/MRI Report
    • All relevant investigation reports (if any)
  • End Stage Liver Failure

      Please include:

    • Medical Report (End Stage Liver Failure) Download
    • CT scan/MRI/Biopsy/Ultrasound Liver Reports that showed Ascites, Portal Hypertension and Encephalopathy
    • Liver Function Test Results
    • All relevant investigation reports (if any)
  • End Stage Lung Disease

      Please include:

    • Medical Report (End Stage Lung Disease) Download
    • All FEV 1 Test Results
    • Arterial Blood Gas Analysis on Partial Oxygen Pressure
    • All relevant investigation reports (if any)
  • Heart Valve Surgery

      Please include:

    • Medical Report (Heart Valve Surgery) Download
    • Surgical Report
  • Loss of Independent Existence

      Please include:

    • Medical Report (Loss of Independent Existence) Download
    • All relevant investigation reports E.g. CT Scan, MRI, X-ray, Ultrasound and etc.
  • Major Burns

      Please include:

    • Medical Report (Major Burns) Download
    • Total Body Surface Area Burn Assessment Report, as measured by “The Rule of 9” of The Lund and Browder Body Surface Chart
    • Photograph (if deemed necessary)
  • Major Head Trauma

      Please include:

    • Medical Report (Major Head Trauma) Download
    • Brain CT Scan/MRI Report
    • All relevant investigation reports (if any)
Please request your treating doctor to fill in the Medical Report, and include other relevant investigation reports.
  • Motor Neurone Disease

      Please include:

    • Medical Report (Motor Neurone Disease) Download
    • Brain and Spine CT Scan/MRI Report
    • Electromyography (EMG) Report
    • Nerve Conduction Study Report (if any)
  • Multiple Sclerosis

      Please include:

    • Medical Report (Multiple Sclerosis) Download
    • Brain MRI/CT Scan Report
    • Spine Lumbar Puncture Test Report (if any)
    • Evoked Potential Test Report (if any)
    • All relevant investigation reports (if any)
  • Parkinson’s Disease

      Please include:

    • Medical Report (Parkinson’s Disease) Download
    • - All relevant investigation reports E.g. Brain CT Scan/MRI and etc. (if any)
  • Primary Pulmonary Arterial Hypertension

      Please include:

    • Medical Report (Primary Pulmonary Arterial Hypertension) Download
    • Cardiac Catheterisation Test Results
    • Echocardiogram Report
    • All relevant investigation reports (if any)
  • Surgery to Aorta

      Please include:

    • Medical Report (Surgery to Aorta) Download
    • Surgical Report
  • Systemic Lupus Erythematosus (SLE) with Lupus Nephritis

      Please include:

    • Medical Report (SLE) Download
    • Renal Biopsy Report
    • All relevant investigation reports E.g. Urinalysis, Anti-Nuclear Antibodies, Blood Count, Renal Function Test and etc.
    • CT Scan/MRI Report (if any)

Death

  • Claim Form (Death Claim)
  • Medical Report (Death Claim)
  • Claimant’s NRIC (Both Sides)/Passport Copy, duly certified
  • Proof of Relationship E.g. Marriage Certificate or Birth Certificate
  • Original Policy Contract
  • Death Certificate, duly certified
  • Burial Permit, duly certified
  • For MRTA/Credit Loan claim:
    • Please include Bank’s Outstanding Loan Statement for the latest 3 months
  • For Accidental Death Benefit:

      Please include the following documents (if any)

    • Detailed Post Mortem Report
    • Blood and Urine Analysis Report on Toxicology and Drug
    • Police Report
    • Detailed Police Investigation Report
    • Newspaper Cutting