Customer Service

Phone: 1-300-88-1028

Email: customer.service@allianz.com.my

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Claims Made Easy

At Allianz, we are committed in ensuring that your insurance claims is made easy every step of the way so you can continue focusing on what's truly important in your life.

Motor Own Damage

  • Completed Claim Form
  • Police Report
  • Registration card
  • Insured’s IC Card and Driving License
  • Driver’s IC and Driving License
  • Road Tax disc
  • Estimate from Workshop
  • Commercial Vehicle Transport Permit
  • Hire Purchase Agreement – applicable to Total Loss and Theft claims
  • Copy of Invoice for newly registered vehicle except recond vehicles (applicable to Theft, Total Loss or Constructive Total Loss)
  1. Call one of our panel workshop or call our customer service for details of our panel of workshop
  2. Sign consent form of workshop
  3. Make police report on how accident happened & include details of third party if accident involved third party
  4. Drive to the selected panel workshop
  5. If cannot be driven, allow panel workshop to tow to their workshop
  6. Submit the required documents to the workshop
  7. Workshop will report to Allianz

It is important that the damaged vehicle be repaired at one of our panel workshops.

Motor Windscreen

  • Completed Simplified Claim Form
  • Original Bill
  • Photographs of Damage or Police report
  1. Drive to our panel workshop
  2. Once repaired, take delivery of vehicle
  3. Workshop will notify Allianz & do the necessary submission of documents

Motor Theft

  • Completed Claim Form
  • Police Report
  • Registration card
  • Insured’s IC Card and Driving License
  • Driver’s IC and Driving License
  • Road Tax disc
  • Estimate from Workshop
  • Commercial Vehicle Transport Permit
  • Hire Purchase Agreement – applicable to Total Loss and Theft claims
  • Copy of Invoice for newly registered vehicle except recond vehicles (applicable to Theft, Total Loss or Constructive Total Loss)
  1. Make a police report on circumstances of the loss
  2. Notify Allianz
  3. Submit the required documents

Own Damage Knock for Knock

  • Completed Claims Form
  • Police Report
  • Registration Card
  • Insured’s and Driver’s IC and Driving License
  • Road Tax disc
  • Estimate from Workshop
  • Police investigations outcome report
  • JPJ extract of Third Party vehicle
  • SD from Insured

Total Loss, Constructive Total Loss

  • Completed Claim Form
  • Police Report
  • Registration card
  • Insured’s IC Card and Driving License
  • Driver’s IC and Driving License
  • Road Tax disc
  • Estimate from Workshop
  • Commercial Vehicle Transport Permit
  • Hire Purchase Agreement – applicable to Total Loss and Theft claims
  • Copy of Invoice for newly registered vehicle except recond vehicles (applicable to Theft, Total Loss or Constructive Total Loss)

Damage to Third Party Property (No Own Damage)

  1. Make police report on how accident happened & include third party details, if involved
  2. Notify Allianz
  3. Submit the required documents