Claims Made Easy

At Allianz, we are committed in ensuring that your insurance claims is made easy every step of the way so you can continue focusing on what's truly important in your life.

Medical Card Process

With Allianz Medical Card, you will be able to enjoy hassle-free admission at our panel hospitals.

For pre-scheduled hospital admission process and requirements, please refer to FAQ

Please call Allianz’s Third Party Administrator (TPA):

Toll-Free : 1-800-88-1311

Land-Line : 03-7954 4629

File a Claim

For claim status enquiries:

File a Medical Claim

Documents to be provided by Claimant:

  • Claimant’s Statement (Hospitalisation and Surgical Claim) Download
  • Claimant’s NRIC (Both Sides)/Passport Copy, duly certified (if not submitted previously)
  • E-Payment Authorisation Form (if not submitted previously) Download
  • Documents to be collected from hospital:
  • Medical Report (Hospitalisation Claim) Download
  • Original Receipts
  • Original Final Tax Invoices
  • Itemised Bills/Detailed Bills indicating:
    • Doctor’s Fee
    • Medicine Charges (including medicine name, unit price, prescribed quantity and supply duration)
    • Test/Investigation Charges
  • Diagnostic Reports for example
    • Magnetic Resonance Imaging (MRI)
    • X-ray
    • Histopathology Examination (HPE)
    • Blood Test
    • Computed Tomography (CT) Scan
    • Coronary Angiogram
    • Electrocardiography (ECG)
  • For Overseas Treatment (not required for Singapore and Brunei) please include
    • Proof of Life Assured leaving Malaysia:
      • Life Assured’s Passport Copy indicating date of departure from Malaysia
      • Boarding Pass
      • Travel Ticket Details
    • Following supporting documents in English:
      • Medical Report
      • Original Receipts
      • Original Final Tax Invoices/Final Bills
      • Itemised Bills/Detailed Bills
      • Diagnostic Reports

Documents to be provided by Claimant:

  • Claimant’s Statement (Hospitalisation and Surgical Claim) Download
    Please indicate "Hospital Income Benefit" on Claimant's Statement.
  • Claimant’s NRIC (Both Sides)/Passport Copy, duly certified (if not submitted previously)
  • E-Payment Authorisation Form (if not submitted previously) Download
  • Documents to be collected from hospital:
  • Medical Report (Hospitalisation Claim) Download
  • Inpatient Bills indicating:
    • Date of admission and discharge
    • Number of days of Room and Board charged by hospital
  • Diagnostic Reports for example
    • Magnetic Resonance Imaging (MRI)
    • X-ray
    • Histopathology Examination (HPE)
    • Blood Test
    • Computed Tomography (CT) Scan
    • Coronary Angiogram
    • Electrocardiography (ECG)

Documents to be provided by Claimant:

  • Claimant's Statement (Outpatient Treatment Claim) Download
  • Claimant’s NRIC (Both Sides)/Passport Copy, duly certified (if not submitted previously)
  • E-Payment Authorisation Form (if not submitted previously) Download
  • Documents to be collected from hospital:
  • Original Receipts
  • Original Final Tax Invoices
  • Itemised Bills/Detailed Bills indicating:
    • Doctor’s Fee
    • Medicine Charges (including medicine name, unit price, prescribed quantity and supply duration)
    • Test/Investigation Charges
  • Diagnostic Reports for example
    • Magnetic Resonance Imaging (MRI)
    • X-ray
    • Histopathology Examination (HPE)
    • Blood Test
    • Computed Tomography (CT) Scan
    • Coronary Angiogram
    • Electrocardiography (ECG)
  • For Outpatient Accident Treatment only
    • Medical Report (Accident Claim) Download is necessary when total claim amount exceeds RM500.
    • If total claim amount is RM500 or below, diagnosis, date and cause of accident have to be endorsed by the treating doctor on the bills (with signature and clinic’s official stamp)
  • For Overseas Treatment (not required for Singapore and Brunei) please include
    • Proof of Life Assured leaving Malaysia E.g.
      • Life Assured’s Passport Copy indicating date of departure from Malaysia
      • Boarding Pass
      • Travel Ticket Details
    • Following supporting documents in English:
      • Medical Report
      • Original Receipts
      • Original Final Tax Invoices/Final Bills
      • Itemised Bills/Detailed Bills
      • Diagnostic Reports

*Note: Outpatient Dengue or Enteric Fever Treatment is only coverable for MediSafe Infinite, MediSafe Infinite Xtra and MediEssential Plans.

File a Personal Accident Claim

Documents to be provided by Claimant:

  • Claimant’s Statement (Accident Claim) Download
  • Claimant’s NRIC (Both Sides)/Passport Copy, duly certified (if not submitted previously)
  • E-Payment Authorisation Form (if not submitted previously) Download
  • Police Report (if any)
  • Documents to be collected from hospital or clinic:
  • Medical Report (Accident Claim) Download
    • Necessary when total claim amount exceeds RM500.
    • If total claim amount is RM500 or below, diagnosis, date and cause of accident have to be endorsed by the treating doctor on the bills (with signature and clinic’s official stamp).
  • Original Receipts
  • Original Final Tax Invoices
  • Itemised Bills/Detailed Bills indicating:
    • Doctor’s Fee
    • Medicine Charges (including medicine name, unit price, prescribed quantity and supply duration)
    • Test/Investigation Charges
  • Radiology Reports for example
    • Magnetic Resonance Imaging (MRI)
    • X-ray
    • Computed Tomography (CT) Scan
  • For Overseas Treatment (not required for Singapore and Brunei) please include
    • Following supporting documents in English:
      • Medical Report
      • Original Receipts
      • Original Final Tax Invoices/Final Bills
      • Itemised Bills/Detailed Bills
      • Radiology Reports

Documents to be provided by Claimant:

  • Claimant’s Statement (Accident Claim) Download
  • Claimant’s NRIC (Both Sides)/Passport Copy, duly certified (if not submitted previously)
  • E-Payment Authorisation Form (if not submitted previously) Download
  • Police Report (if any)
  • Documents to be collected from hospital or clinic:
  • Medical Report (Accident Claim) Download
  • Medical Certificate or Sick Leave (minimum 7 days)
  • Radiology Reports for example
    • Magnetic Resonance Imaging (MRI)
    • X-ray
    • Computed Tomography (CT) Scan

Documents to be provided by Claimant:

  • Claimant’s Statement (Accident Claim) Download
  • Claimant’s NRIC (Both Sides)/Passport Copy, duly certified (if not submitted previously)
  • E-Payment Authorisation Form (if not submitted previously) Download
  • Photograph of Dismemberment
  • Police Report (if any)
  • Documents to be collected from hospital:
  • Medical Report (Accident Claim) Download
  • X-ray Film and Radiologist Report
  • All relevant investigation reports to support the dismemberment

File a Total and Permanent Disability Claim

Documents to be provided by Claimant:

  • Claimant’s Statement (Total and Permanent Disability / Critical Illness Claim) Download
  • Claimant’s NRIC (Both Sides)/Passport Copy, duly certified (if not submitted previously)
  • E-Payment Authorisation Form (if not submitted previously) Download
  • Original Policy Contract
  • For MRTA/Credit Loan Claim please include
    • Bank’s Outstanding Loan Statement for the latest 3 months
  • Please include the following documents (if any)
    • Social Security Organisation (SOCSO) Claim Documents
    • Employees Provident Fund (EPF) Claim Documents
    • Police Report
    • Newspaper Cutting
    • Employment Termination Letter
  • Documents to be collected from hospital:
  • Medical Report (Total and Permanent Disability Claim) Download
  • Diagnostic Reports for example
    • Magnetic Resonance Imaging (MRI)
    • X-ray
    • Histopathology Examination (HPE)
    • Blood Test
    • Computed Tomography (CT) Scan
    • Coronary Angiogram
    • Electrocardiography (ECG)

File a Critical Illness Claim

Documents to be provided by Claimant:

  • Claimant’s Statement (Total and Permanent Disability / Critical Illness Claim) Download
  • Claimant’s NRIC (Both Sides)/Passport Copy, duly certified (if not submitted previously)
  • E-Payment Authorisation Form (if not submitted previously) Download
  • Original Policy Contract
  • Please include the Required Documents for Relevant Illness.
Please request your treating doctor to fill in the Medical Report, and include other relevant investigation reports.
  • Angioplasty
    • Please include:
    • Medical Report (Angioplasty) Download
    • Coronary Angiogram Report
    • Angioplasty/Percutaneous Coronary Intervention (PCI) Report
    • Electrocardiography (ECG) Report
  • Cancer
    • Please include:
    • Medical Report (Cancer) Download
    • Histopathology Examination (HPE)/Biopsy Report
    • Bone Marrow Trephine/Aspiration Report (for Blood Cancers only)
    • All relevant investigation reports, for example, Blood Test, Laboratory Test, Computed Tomography (CT) Scan, Magnetic Resonance Imaging (MRI), Pap Smear and Mammogram (if any)
  • Coronary Artery By-Pass
    • Please include:
    • Medical Report (Coronary Artery By-Pass Surgery) Download
    • Surgical Report
  • Heart Attack
    • Please include:
    • Medical Report (Heart Attack) Download
    • Cardiac Enzyme (Creatine Kinase-MB (CK-MB), Troponin T, Troponin I) Test Results
    • Electrocardiography (ECG) Report
    • Echocardiogram Report (if any)
    • Coronary Angiogram Report (if any)
  • Kidney Failure
    • Please include:
    • Medical Report (Kidney Failure) Download
    • Kidney Dialysis Appointment Card
    • Copy of Kidney Dialysis Receipts (if any)
    • Kidney Function Test Results
    • If kidney transplantation has been performed, please include a copy of:
      • Surgical Report
      • Admission Bills
      • Discharge Summary
  • Other Coronary Artery Disease
    • Please include:
    • Medical Report (Other Serious Coronary Artery Disease) Download
    • Coronary Angiogram Report
  • Stroke
    • Please include:
    • Medical Report (Stroke) Download
    • Brain Magnetic Resonance Imaging (MRI)/Computed Tomography (CT) Scan Report
Please request your treating doctor to fill in the Medical Report, and include other relevant investigation reports.
  • AIDS
    • Please include:
    • Medical Report (AIDS) Download
    • Human Immunodeficiency Virus (HIV) Antibody Test Results
    • Western Blot Test Results
    • CD4 Cell Count Results
    • All relevant investigation reports, for example, Computed Tomography (CT) Scan, Magnetic Resonance Imaging (MRI), Biopsy (if any)
  • Bacterial Meningitis
    • Please include:
    • Medical Report (Bacterial Meningitis) Download
    • Brain and Spine Computed Tomography (CT) Scan/Magnetic Resonance Imaging (MRI) Report
    • All relevant investigation reports (if any)
  • Benign Brain Tumour
    • Please include:
    • Medical Report (Benign Brain Tumour) Download
    • Brain Computed Tomography (CT) Scan/Magnetic Resonance Imaging (MRI)/Biopsy Report
  • Blindness
    • Please include:
    • Medical Report (Blindness) Download
    • Visual Acuity Report on both eyes to be completed by ophthalmologist
    • All relevant investigation reports, for example, Brain Computed Tomography (CT) Scan/Magnetic Resonance Imaging (MRI) (if any)
  • Cardiomyopathy
    • Please include:
    • Medical Report (Cardiomyopathy) Download
    • Echocardiogram Report
    • Electrocardiography (ECG) Report
    • All relevant investigation reports (if any)
  • Coma
    • Please include:
    • Medical Report (Coma) Download
    • Glasgow Coma Scale throughout the whole period of coma
    • All relevant investigation reports, for example, Brain Computed Tomography (CT) Scan/Magnetic Resonance Imaging (MRI) (if any)
  • Deafness
    • Please include:
    • Medical Report (Deafness) Download
    • Audiometry and Sound Threshold Test Results for both ears, to be certified by ear, nose and throat (ENT) specialist
    • All relevant investigation reports, for example, Brain Computed Tomography (CT) Scan/Magnetic Resonance Imaging (MRI) (if any)
  • Encephalitis
    • Please include:
    • Medical Report (Encephalitis) Download
    • Brain Computed Tomography (CT) Scan/Magnetic Resonance Imaging (MRI) Report
    • All relevant investigation reports (if any)
  • End Stage Liver Failure
    • Please include:
    • Medical Report (End Stage Liver Failure) Download
    • Computed Tomography (CT) Scan/Magnetic Resonance Imaging (MRI)/Biopsy/Ultrasound Liver Reports that showed Ascites, Portal Hypertension and Encephalopathy
    • Liver Function Test Results
    • All relevant investigation reports (if any)
  • End Stage Lung Disease
    • Please include:
    • Medical Report (End Stage Lung Disease) Download
    • All FEV 1 Test Results
    • Arterial Blood Gas Analysis on Partial Oxygen Pressure
    • All relevant investigation reports (if any)
  • Heart Valve Surgery
    • Please include:
    • Medical Report (Heart Valve Surgery) Download
    • Surgical Report
  • Loss of Independent Existence
    • Please include:
    • Medical Report (Loss of Independent Existence) Download
    • All relevant investigation reports, for example, Computed Tomography (CT) Scan, Magnetic Resonance Imaging (MRI), X-ray and Ultrasound
  • Major Burns
    • Please include:
    • Medical Report (Major Burns) Download
    • Total Body Surface Area Burn Assessment Report, as measured by “The Rule of 9” of The Lund and Browder Body Surface Chart
    • Photograph (if deemed necessary)
  • Major Head Trauma
    • Please include:
    • Medical Report (Major Head Trauma) Download
    • Brain Computed Tomography (CT) Scan/Magnetic Resonance Imaging (MRI) Report
    • All relevant investigation reports (if any)
Please request your treating doctor to fill in the Medical Report, and include other relevant investigation reports.
  • Motor Neurone Disease
    • Please include:
    • Medical Report (Motor Neurone Disease) Download
    • Brain and Spine Computed Tomography (CT) Scan/Magnetic Resonance Imaging (MRI) Report
    • Electromyography (EMG) Report
    • Nerve Conduction Study Report (if any)
  • Multiple Sclerosis
    • Please include:
    • Medical Report (Multiple Sclerosis) Download
    • Brain Magnetic Resonance Imaging (MRI)/Computed Tomography (CT) Scan Report
    • Spine Lumbar Puncture Test Report (if any)
    • Evoked Potential Test Report (if any)
    • All relevant investigation reports (if any)
  • Parkinson’s Disease
    • Please include:
    • Medical Report (Parkinson’s Disease) Download
    • All relevant investigation reports, for example, Brain Computed Tomography (CT) Scan/Magnetic Resonance Imaging (MRI) (if any)
  • Primary Pulmonary Arterial Hypertension
    • Please include:
    • Medical Report (Primary Pulmonary Arterial Hypertension) Download
    • Cardiac Catheterisation Test Results
    • Echocardiogram Report
    • All relevant investigation reports (if any)
  • Surgery to Aorta
    • Please include:
    • Medical Report (Surgery to Aorta) Download
    • Surgical Report
  • Systemic Lupus Erythematosus (SLE) with Lupus Nephritis
    • Please include:
    • Medical Report (SLE) Download
    • Renal Biopsy Report
    • All relevant investigation reports, for example, Urinalysis, Anti-Nuclear Antibodies, Blood Count and Renal Function Test
    • Computed Tomography (CT) Scan/Magnetic Resonance Imaging (MRI) Report (if any)

Note: If the Critical Illness that you wish to claim for is not listed above, kindly contact your agent or Allianz’s Customer Service for more information.

File a Death Claim

Documents to be provided by Claimant:

  • Claimant’s Statement (Death Claim) Download
  • Claimant’s NRIC (Both Sides)/Passport Copy, duly certified
  • Proof of Relationship, for example, Marriage Certificate or Birth Certificate
  • Death Certificate Copy, duly certified
  • Burial Permit Copy, duly certified
  • Original Policy Contract
  • For MRTA/Credit Loan Claim please include
    • Bank’s Outstanding Loan Statement for the latest 3 months
  • Documents to be collected from hospital:
  • Medical Report (Death Claim) Download
  • For Accidental Death Benefit please include
    • The following documents (if any)
    • Detailed Post Mortem Report
    • Blood and Urine Analysis Report on Toxicology and Drug
    • Police Report
    • Detailed Police Investigation Report
    • Newspaper Cutting