Claims Made Easy

At Allianz, we are committed in ensuring that your insurance claims is made easy every step of the way so you can continue focusing on what's truly important in your life.

Fire, Houseowner, Householder

  • Police Report
  • Fire Brigade Report
  • Purchase Invoices
  • Quotations for repairs/ replacements
  • Completed Claim Form
  • Copy of Identity Card for individual or copy of business registration certificate for company
  • Amount below RM3,000
    1. Call Bomba
    2. Make a police report
    3. Notify Allianz or your agent
    4. Take photos of damaged items
    5. Submit the required documents to Allianz / agent
  • Amount above RM3,000
    1. Call Bomba
    2. Make a police report
    3. Call Allianz Customer Service or your agent
    4. Await Allianz’s adjusters to conduct survey
    5. Submit the required documents

Do not remove or dispose off the damage items before Allianz’s adjusters have seen the damaged items

Fire Commercial

  • Police Report
  • Fire Brigade Report
  • Completed Claim Form
  • Sales / Purchases Invoices
  • Stock records
  • Business accounts
  • Quotations for repairs/ replacements
  • Business license
  • Land titles/tenancy agreements
  • Copy of Identity Card for individual or copy of business registration certificate for company
  • Amount below RM3,000
    1. Call Bomba
    2. Make a police report
    3. Notify Allianz or your agent
    4. Take photos of damaged items
    5. Submit the required documents to Allianz / agent
  • Amount above RM3,000
    1. Call Bomba
    2. Make a police report
    3. Call Allianz Customer Service or your agent
    4. Await Allianz’s adjusters to conduct survey
    5. Submit the required documents

Do not remove or dispose off the damage items before Allianz’s adjusters have seen the damaged items

All Risks, Burglary, Machinery Equipment, Engineering

  • Completed Claim Form
  • Police Report if applicable
  • Purchases Invoices
  • Technician’s report if applicable
  • Quotations for repairs/ replacements
  • Stock records if applicable
  • Photographs of damage
  • Copy of Identity Card for individual or copy of business registration certificate for company
  • Amount below RM3,000
    1. Call Bomba
    2. Make a police report
    3. Notify Allianz or your agent
    4. Take photos of point of entry if it is a burglary
    5. Submit the required documents to Allianz / agent
  • Amount above RM3,000
    1. Make police report
    2. Make a police report
    3. Call Allianz or your agent
    4. Await Allainz’s appointed adjusters to conduct survey
    5. Submit the required documents

Do not clean or rearrange the premises before our Allianz adjusters have visited the premises or prior approval from Allianz / Adjusters

Money

  • Completed Claim Form
  • Police Report
  • Receipts / Collection records
  • Banking slips
  • Copy of Identity Card for individual or copy of business registration certificate for company

Fidelity Guarantee

  • Completed Claim Form
  • Police Report
  • Copy of appointment letter of defalcator
  • Copy of termination letter of defalcator
  • Internal enquiry of incident
  • Proof of money/stock defalcated
  • Confirmation on the retaining of the defalcator’s salaries/monies due to him/her
  • Defalcators personal details
  • Copy of Identity Card for individual or copy of business registration certificate for company

Workmen’s Compensation Local

  • Completed Claim Form
  • Medical Report
  • Medical Certificates
  • Original receipts/bills
  • 3 months pay slips prior to accident
  • Motor / Fatal accidents – Police reports
  • Fatal claims – Post Mortem Report and Death Certificate
  • Defalcators personal details
  • Copy of the Payee’s Identity Card if it is an individual or business registration certificate if it is a company
  • Fatal / Serious injuries / Injury from motor vehicle accident
    1. Call for ambulance service
    2. Make a police report
    3. Lodge report with Labour Department
    4. Obtain the necessary documents and submit to Allianz / your agent
  • Non fatal / non serious injury
    1. Visit the nearest clinic / hospital
    2. Lodge report with the Labour Department
    3. Obtain the necessary documents and submit to Allianz / your agent

Foreign Workers PD / TTD / Medical Expenses

  • Labour Assessment Report
  • Laporan Kemalangan (PP2 Form)
  • Medical report Medical Certificates
  • Original bills and receipts
  • Copy of Passport
  • Copy of Work Permit
  • Letter of employment
  • 3 months pay slips prior to incident
  • Police report if applicable
  • Fatal / Serious injuries / Injury from motor vehicle accident
    1. Call for ambulance service
    2. Make a police report
    3. Lodge report with Labour Department
    4. Obtain the necessary documents and submit to Allianz / your agent
  • Non fatal / non serious injury
    1. Visit the nearest clinic / hospital
    2. Lodge report with the Labour Department
    3. Obtain the necessary documents and submit to Allianz / your agent

Personal Accident Weekly Benefits / Medical Expenses / TTD / PD

  • Completed Claim Form
  • Police Report if applicable
  • Medical report(not required for claims below RM250.00)
  • Medical Certificates
  • Copy of IC (both sides)
  • Original receipts/bills
  • For Group PA – salary slips for the past 3 months prior to accident
  • TTP and PD – Specialists’ report
  • For Motor accidents – driving license
  • Fatal / Serious injuries / Injury from motor vehicle accident
    1. Call for ambulance service
    2. Make a police report
    3. Obtain the necessary documents and submit to Allianz / your agent
  • Non fatal / non serious injury
    1. Visit the nearest clinic / hospital
    2. Obtain the necessary documents and submit to Allianz / your agent

Personal Accident Fatal Claims

  • Completed Claim Form
  • Police Report
  • Copy of Post Mortem Report
  • Copy of Death Certificate
  • Copy of burial/cremation certificate
  • Letters of Administration if nomination not done
  • Copy of identity card of the beneficiary if it is an individual or copy of the business registration certificate if it is a company
  • Fatal / Serious injuries / Injury from motor vehicle accident
    1. Call for ambulance service
    2. Make a police report
    3. Obtain the necessary documents and submit to Allianz / your agent
  • Non fatal / non serious injury
    1. Visit the nearest clinic / hospital
    2. Obtain the necessary documents and submit to Allianz / your agent

Hospital & Surgical

  • Completed Claim Form
  • Medical Report
  • Original bills and receipts
  • Police Report if applicable
  • Other supporting documents
  • Copy of Identity Card of the beneficiary if it is an individual or copy of the business registration certificate if it is a company