Customer Service

Phone: 1-300-88-1028

Email: customer.service@allianz.com.my

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Services you can expect from our Agents

A quick and easy guide so you can help us help you.

 

Planning Stage

  • Go through with you the Customer Fact Find form to understand your insurance needs and financial goals.
  • Recommend suitable insurance plan after assessing your needs.
  • Explain the product features, benefits payable, exclusions, premiums and charges.
  • Provide Product Disclosure Sheet to assist you in making informed decisions and to facilitate product comparison

Decision Making

  • Explain the importance of answering the questions in the proposal form fully and accurately.
  • Submit your application for underwriting after you have signed the proposal form.
  • Arrange for medical examination with one of our panel clinics, if required.
  • Provide information on making a nomination to ensure policy moneys are received by your beneficiaries in the event of death.
  • Your policy document will be delivered to you.
  • Go through the policy terms and conditions with you to ensure that this is the right plan that you have purchased.

Follow Up

  • Assist in renewal of policy
  • Provide continuous service e.g. policy modifications, change of address and frequency of premium payments. If the agent has left the Company, we shall appoint a new agent to service you
  • Guide you through the standard procedures on how to file an insurance claim.

We recommend dealing only with registered agents. Find out how you can check the status of an agent online or via SMS from our status verification guide below.

For more details, visit http://www.liam.org.my/index.php/customer-zone/know-your-agent