Claims Made Easy

At Allianz, we are committed in ensuring that your insurance claims is made easy every step of the way so you can continue focusing on what's truly important in your life.

Medical Card Process

With Allianz Medical Card, you will be able to enjoy hassle-free admission at our panel hospitals.*

*Note: Please refer to your Human Resource Department for the list of panel hospitals appointed by your Company.

For pre-scheduled hospital admission process and requirements, please refer to FAQ

Please call the Allianz’s Third Party Administrator (TPA) stated on your medical card:

Toll-Free : 1-800-88-8019

Land-Line : 03-7628 3600

Toll-Free : 1-800-87-7928

Land-Line : 03-7843 9459

File a Claim

For claim status enquiries:

  • Contact your Human Resource Department
  • Call Allianz’s Contact Centre Hotline 1-300-88-1028 (Monday to Friday, 8.45am to 5.45pm)
  • Email to customer.service@allianz.com.my

File a Medical Claim

Documents to be provided by Claimant:

  • Claimant's Statement (Group Hospitalisation and Surgical) Download
  • Documents to be collected from hospital:
  • Medical Report (Hospitalisation Claim) Download
  • Original Receipts
  • Original Final Tax Invoices
  • Itemised Bills/Detailed Bills indicating:
    • Doctor’s Fee
    • Medicine Charges (including medicine name, unit price, prescribed quantity and supply duration)
    • Test/Investigation Charges
  • Diagnostic Reports for example
    • Magnetic Resonance Imaging (MRI)
    • X-ray
    • Histopathology Examination (HPE)
    • Blood Test
    • Computed Tomography (CT) Scan
    • Coronary Angiogram
    • Electrocardiography (ECG)
  • For Overseas Treatment (not required for Singapore and Brunei) please include
    • Proof of Patient leaving Malaysia:
      • Patient’s Passport Copy indicating date of departure from Malaysia
      • Boarding Pass
      • Travel Ticket Details
    • Following supporting documents in English:
      • Medical Report
      • Original Receipts
      • Original Final Tax Invoices/Final Bills
      • Itemised Bills/Detailed Bills
      • Diagnostic Reports

File a Partial Permanent Disability or Total Permanent Disability Claim

Documents to be provided by Claimant:

  • Claimant's Statement (Group Total and Permanent Disability Claim) Download
  • Employment Letter
  • Salary Slip for the latest 3 months
  • Photograph of Dismemberment (only for Partial Permanent Disability Claim)
  • Police Report (if any)
  • Newspaper Cutting (if any)
  • Documents to be collected from hospital:
  • Medical Report (Total and Permanent Disability Claim) Download
  • Diagnostic Reports for example
    • Magnetic Resonance Imaging (MRI)
    • X-ray
    • Histopathology Examination (HPE)
    • Blood Test
    • Computed Tomography (CT) Scan
    • Coronary Angiogram
    • Electrocardiography (ECG)

File a Critical Illness Claim

Documents to be provided by Claimant:

  • Claimant’s Statement (Group Critical Illness Claim) Download
  • Employment Letter
  • Salary Slip for the latest 3 months
  • Please include the Required Documents for Relevant Illness.
Please request your treating doctor to fill in the Medical Report, and include other relevant investigation reports.
  • Angioplasty
    • Please include:
    • Medical Report (Angioplasty) Download
    • Coronary Angiogram Report
    • Angioplasty/Percutaneous Coronary Intervention (PCI) Report
    • Electrocardiography (ECG) Report
  • Cancer
    • Please include:
    • Medical Report (Cancer) Download
    • Histopathology Examination (HPE)/Biopsy Report
    • Bone Marrow Trephine/Aspiration Report (for Blood Cancers only)
    • All relevant investigation reports, for example, Blood Test, Laboratory Test, Computed Tomography (CT) Scan, Magnetic Resonance Imaging (MRI), Pap Smear and Mammogram (if any)
  • Coronary Artery By-Pass
    • Please include:
    • Medical Report (Coronary Artery By-Pass Surgery) Download
    • Surgical Report
  • Heart Attack
    • Please include:
    • Medical Report (Heart Attack) Download
    • Cardiac Enzyme (Creatine Kinase-MB (CK-MB), Troponin T, Troponin I) Test Results
    • Electrocardiography (ECG) Report
    • Echocardiogram Report (if any)
    • Coronary Angiogram Report (if any)
  • Kidney Failure
    • Please include:
    • Medical Report (Kidney Failure) Download
    • Kidney Dialysis Appointment Card
    • Copy of Kidney Dialysis Receipts (if any)
    • Kidney Function Test Results
    • If kidney transplantation has been performed, please include a copy of:
      • Surgical Report
      • Admission Bills
      • Discharge Summary
  • Other Coronary Artery Disease
    • Please include:
    • Medical Report (Other Serious Coronary Artery Disease) Download
    • Coronary Angiogram Report
  • Stroke
    • Please include:
    • Medical Report (Stroke) Download
    • Brain Magnetic Resonance Imaging (MRI)/Computed Tomography (CT) Scan Report
Please request your treating doctor to fill in the Medical Report, and include other relevant investigation reports.
  • AIDS
    • Please include:
    • Medical Report (AIDS) Download
    • Human Immunodeficiency Virus (HIV) Antibody Test Results
    • Western Blot Test Results
    • CD4 Cell Count Results
    • All relevant investigation reports, for example, Computed Tomography (CT) Scan, Magnetic Resonance Imaging (MRI), Biopsy (if any)
  • Bacterial Meningitis
    • Please include:
    • Medical Report (Bacterial Meningitis) Download
    • Brain and Spine Computed Tomography (CT) Scan/Magnetic Resonance Imaging (MRI) Report
    • All relevant investigation reports (if any)
  • Benign Brain Tumour
    • Please include:
    • Medical Report (Benign Brain Tumour) Download
    • Brain Computed Tomography (CT) Scan/Magnetic Resonance Imaging (MRI)/Biopsy Report
  • Blindness
    • Please include:
    • Medical Report (Blindness) Download
    • Visual Acuity Report on both eyes to be completed by ophthalmologist
    • All relevant investigation reports, for example, Brain Computed Tomography (CT) Scan/Magnetic Resonance Imaging (MRI) (if any)
  • Cardiomyopathy
    • Please include:
    • Medical Report (Cardiomyopathy) Download
    • Echocardiogram Report
    • Electrocardiography (ECG) Report
    • All relevant investigation reports (if any)
  • Coma
    • Please include:
    • Medical Report (Coma) Download
    • Glasgow Coma Scale throughout the whole period of coma
    • All relevant investigation reports, for example, Brain Computed Tomography (CT) Scan/Magnetic Resonance Imaging (MRI) (if any)
  • Deafness
    • Please include:
    • Medical Report (Deafness) Download
    • Audiometry and Sound Threshold Test Results for both ears, to be certified by ear, nose and throat (ENT) specialist
    • All relevant investigation reports, for example, Brain Computed Tomography (CT) Scan/Magnetic Resonance Imaging (MRI) (if any)
  • Encephalitis
    • Please include:
    • Medical Report (Encephalitis) Download
    • Brain Computed Tomography (CT) Scan/Magnetic Resonance Imaging (MRI) Report
    • All relevant investigation reports (if any)
  • End Stage Liver Failure
    • Please include:
    • Medical Report (End Stage Liver Failure) Download
    • Computed Tomography (CT) Scan/Magnetic Resonance Imaging (MRI)/Biopsy/Ultrasound Liver Reports that showed Ascites, Portal Hypertension and Encephalopathy
    • Liver Function Test Results
    • All relevant investigation reports (if any)
  • End Stage Lung Disease
    • Please include:
    • Medical Report (End Stage Lung Disease) Download
    • All FEV 1 Test Results
    • Arterial Blood Gas Analysis on Partial Oxygen Pressure
    • All relevant investigation reports (if any)
  • Heart Valve Surgery
    • Please include:
    • Medical Report (Heart Valve Surgery) Download
    • Surgical Report
  • Loss of Independent Existence
    • Please include:
    • Medical Report (Loss of Independent Existence) Download
    • All relevant investigation reports, for example, Computed Tomography (CT) Scan, Magnetic Resonance Imaging (MRI), X-ray and Ultrasound
  • Major Burns
    • Please include:
    • Medical Report (Major Burns) Download
    • Total Body Surface Area Burn Assessment Report, as measured by “The Rule of 9” of The Lund and Browder Body Surface Chart
    • Photograph (if deemed necessary)
  • Major Head Trauma
    • Please include:
    • Medical Report (Major Head Trauma) Download
    • Brain Computed Tomography (CT) Scan/Magnetic Resonance Imaging (MRI) Report
    • All relevant investigation reports (if any)
Please request your treating doctor to fill in the Medical Report, and include other relevant investigation reports.
  • Motor Neurone Disease
    • Please include:
    • Medical Report (Motor Neurone Disease) Download
    • Brain and Spine Computed Tomography (CT) Scan/Magnetic Resonance Imaging (MRI) Report
    • Electromyography (EMG) Report
    • Nerve Conduction Study Report (if any)
  • Multiple Sclerosis
    • Please include:
    • Medical Report (Multiple Sclerosis) Download
    • Brain Magnetic Resonance Imaging (MRI)/Computed Tomography (CT) Scan Report
    • Spine Lumbar Puncture Test Report (if any)
    • Evoked Potential Test Report (if any)
    • All relevant investigation reports (if any)
  • Parkinson’s Disease
    • Please include:
    • Medical Report (Parkinson’s Disease) Download
    • All relevant investigation reports, for example, Brain Computed Tomography (CT) Scan/Magnetic Resonance Imaging (MRI) (if any)
  • Primary Pulmonary Arterial Hypertension
    • Please include:
    • Medical Report (Primary Pulmonary Arterial Hypertension) Download
    • Cardiac Catheterisation Test Results
    • Echocardiogram Report
    • All relevant investigation reports (if any)
  • Surgery to Aorta
    • Please include:
    • Medical Report (Surgery to Aorta) Download
    • Surgical Report
  • Systemic Lupus Erythematosus (SLE) with Lupus Nephritis
    • Please include:
    • Medical Report (SLE) Download
    • Renal Biopsy Report
    • All relevant investigation reports, for example, Urinalysis, Anti-Nuclear Antibodies, Blood Count and Renal Function Test
    • Computed Tomography (CT) Scan/Magnetic Resonance Imaging (MRI) Report (if any)

Note: If the Critical Illness that you wish to claim for is not listed above, kindly contact your Human Resource Department or Allianz’s Customer Service for more information.

File a Death Claim

Documents to be provided by Claimant:

  • Claimant’s Statement (Group Death Claim) Download
  • Employment Letter
  • Salary Slip for the latest 3 months
  • Death Certificate Copy, duly certified
  • Burial Permit Copy, duly certified
  • Documents to be collected from hospital:
  • Medical Report (Death Claim) Download
  • For Accidental Death Benefit please include
    • The following documents (if any)
    • Detailed Post Mortem Report
    • Police Report
    • Newspaper Cutting