Customer Service

Phone: 1-300-88-1028

Email: customer.service@allianz.com.my

  • Contact
  • Social Media

Who Are We?

Allianz Malaysia Berhad (“AMB”) is part of Allianz Group in Germany. Allianz Group was founded in 1890 in Germany. With approximately 148,000 employees worldwide, the Allianz Group serves more than 83 million customers in about 70 countries.

Allianz officially stepped foot in Malaysia in 2001 when it became the controlling shareholder of Allianz General Insurance Malaysia Berhad (“AGIM”). In 2007, the general insurance business of AGIM was transferred to its wholly-owned subsidiary, Allianz General Insurance Company (Malaysia) Berhad (“Allianz General”). Following the completion of the transfer of general insurance business, AGIM changed its name to Allianz Malaysia Berhad (“AMB”). AMB is an investment holding company that has two wholly-owned subsidiaries - Allianz Life Insurance Malaysia Berhad (“Allianz Life”) and Allianz General.

Listed under Bursa Malaysia, AMB issues its own Annual Report. In 2011, AMB issued its first Sustainability Report to create transparency by reporting its non-financial performance.

Allianz General is one of the leading general insurers in Malaysia and has a broad spectrum of services in motor insurance, personal lines, small to medium enterprise businesses and large industrial risks. Allianz Life offers a comprehensive range of life and health insurance as well as investment-linked products and is one of the fastest growing life insurers in Malaysia.

With 35 branches in major cities nationwide, Allianz Malaysia aims to distinguish itself as the most trusted provider of financial services to suit the lifetime needs of Malaysians and at the same time, play a role as a responsible corporate citizen.
 

Core Values

Allianz Malaysia’s core values are in line with the Group’s strategies and plans to measure and assess management quality. It is also developed to create the right culture for developing employee talent and achieving top performance.

Vision
To be the most reliable partner, always delivering in moments of truth

Mission
Insurance solutions from A-Z

Values
Customer Focus
Integrity
High Performance Culture
Open Communication
Social Responsibility

In 2003, the Allianz Group introduced a set of leadership values to its companies worldwide to raise the quality of leadership and accelerate the development of a high performance culture at Allianz, ensuring that leaders share a mutual understanding of our basic aims. These values work hand in hand in achieving our vision of being Malaysia’s most desired and trusted financial services provider.

Align Strategy and Communication
We set and agree on clear targets which are aligned with our strategy. We provide feedback and coaching to our employees to encourage and reward exceptional performance.

Promote a High-Performance Culture
We work together to deliver a consistent business strategy. One of our main responsibilities is to communicate this strategy to all our stakeholders.

Focus on Our Customers
We ensure a relentless focus on our customers. We develop and grow strong customer relationships and seek to achieve profitable growth and thereby increase shareholder value. This requires us to deliver excellence in all our products, operations, processes and behaviours.

Develop Our Employees
We invest in our employees. We select and develop potential according to high standards. We leverage diversity and encourage a culture that respects, values and benefits from different backgrounds and perspectives. We are transparent in the way we create career opportunities based on personal achievements and capabilities. We want to be an employer of choice.

Build on Mutual Trust and Feedback
We build our success based on mutual trust, fairness, integrity and clear and open communication. We encourage employees to innovate, identify business opportunities, share knowledge and ideas and provide constructive feedback. Together it is our priority in achieving and sustaining the Leadership Values. Every employee should understand and demonstrate these values not only to enhance AGIC’s competitiveness and to ensure success but also to achieve our vision of being the most trusted service provider.

Corporate Structure

Board of Directors

The Board of Directors has the overall responsibilities for reviewing and adopting strategic plans for the Company, overseeing the conduct of business of the Company, implementing an appropriate system of risk management and ensuring the adequacy and the integrity of the Company’s internal control systems. The Board of Directors is made up of 7 members, 5 Independent Non-Executive Directors and 2 Executive Directors.

Independent Non-Executive Directors

Y. BHG. TAN SRI RAZALI ISMAIL
Chairman – Independent
Non-Executive Director

MR. FOO SAN KAN
Independent Non-Executive Director

Y. BHG. DATO’ DR. THILLAINATHAN A/L RAMASAMY
Independent Non-Executive Director

Y. BHG. TAN SRI DATUK (DR.) RAFIAH BINTI SALIM
Independent Non-Executive Director

Y.A.M. TUNKU ZAIN AL-ABIDIN IBNI TUANKU MUHRIZ
Independent Non-Executive Director

Non-Independent Executive Directors

MR. ZAKRI BIN MOHD KHIR
Non-Independent Executive Director
Chief Executive Officer of Allianz Malaysia Berhad and Allianz
General Insurance Company (Malaysia) Berhad

MR. CHARLES ONG ENG CHOW
Non-Independent Executive Director
Chief Financial Officer

Corporate Governance