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The Article

Allianz Malaysia was recognised at the recent National Contact Centre Awards 2018, taking home three awards. The insurer won silver in the Best Customer Relationship Management for Contact Centre and merit for Best Innovative Adoption Award while employee Ivy Erny Ibrahim won silver for Best Contact Centre HR Support Specialist. “Good customer service is about having a helpful attitude, empathy and genuine care and concern for your customers. To be recognised in three categories means we are on the right track. Being recognised for our work is a great morale boost for the team to stay focused and driven in delivering the best service to our customers,” said Farop Sharif, Head of Customer Advocacy for Allianz Malaysia Berhad. Allianz Malaysia partners with Dimension Data and Verint Systems for its CRM solution. The National Contact Centre Awards 2018 is an annual event by the Contact Centre Association of Malaysia which honours members of the Malaysian Customer Relationship Management and Contact Centre industry who strived to bring customer experience to the next level.

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