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If you can’t come to us, we will come to you.

Allianz General Insurance Company (Malaysia) Berhad is set to mobilise a Claims Caravan to flood prone areas in the East Coast region to help expedite claims processes during the year end Monsoon. Last year, the East Coast region was hit by one of the country’s biggest flood disaster resulting in 1,764 claims paid by Allianz General.  

This year, Allianz General will deploy the caravan which will be branded in Allianz colours to be stationed interchangeably in East Coast cities i.e. Kota Bharu, Kuala Terengganu, Temerloh and Kuantan during the flood, spending at least one day in each city by rotation. The caravan will be equipped with basic office facilities to assist Allianz General policyholders who come to the caravan to lodge a claim for their homes affected by the flood.

“When you are caught in a disaster, making a claim is probably the last thing that crosses your mind.  Your policy schedule would not be the first thing you grab in a moment of panic. That’s why going to the nerve centre and offering this service to our policyholders is important. We want them to know that we are there for them in their time of need and offer as much assistance as we can,” said Jayapragash Amblavanar, Head of Claims.

“All they need to do is approach our Allianz staffs at the caravan, fill in the claim form and an authorised adjuster will be assigned to survey the property within 24 hours. It really is about making it easy for our customers and expediting the processing time,” added Jayapragash.

This initiative, a first for Allianz General, delivers on Allianz Malaysia’s promise in being the most reliable partner in their customer’s hour of need.   

The schedule for the Claims Caravan is as below:

Date Time Venue
 10.30 a.m. - 5.30 p.m.  Kemaman
 10.30 a.m. - 5.30 p.m.  Kemaman
 10.30 a.m. - 12.30 p.m.
 3.00 p.m. - 5.00 p.m.
 AGIC Temerloh Branch
 AGIC Kuantan Branch
 10.30 a.m. - 5.30 p.m.  Kemaman
 10.30 a.m. - 5.30 p.m.  Kemaman
 10.30 a.m. - 4.00 p.m.  AGIC Kuala Terengganu Branch
10.30 a.m. - 4.00 p.m.  AGIC Kota Bharu Branch

*Subject to change without prior notice based on weather updates



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