Allianz General set to revamp its Allianz Authorised Repairers panel in Aug
Phone: 03 2264 0780
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Allianz General Insurance Company (Malaysia) Berhad (Allianz General) is seeking PIAM Approved Repairers Scheme (PARS) workshops nationwide to join its panel of Allianz Authorised Repairers this year.
Invitations will be sent out to all PARS workshops nationwide via the Merimen Online Sdn Bhd on 12 August 2020. Interested PARS workshops must submit their applications by or before 17 August 2020. *
Allianz General Head of Claims Damian Williams said that the Company is looking to revamp its current panel of authorised repairers in its continuous effort to improve the customer journey for Allianz Motor Comprehensive policyholders.
Allianz General introduced its very own 24-hour accident service, the Allianz Road Rangers, as part of the Company’s motor claims transformation journey with the aim to truly put customers first.
Launched in the Klang Valley in 2017 and available nationwide since 2018, the Allianz Road Rangers service features seven touch points – a 24-Hours Helpline Assistance, the Allianz Road Ranger fleet (First Response Bike Brigade and Allianz Tow Truck), Claims Concierge Service, e-hailing Voucher, Claims Express Approval, and Vehicle Delivery – which ensures that customers experience an easy, seamless journey when making an accident claim.
Moreover, since its launch, the Allianz Road Rangers has served over to 240,000 Allianz General customers nationwide up until June this year.
“In steering clear of the ‘if it ain't broke, don't fix it’ mindset, we are always finding ways to enhance our products and services. Revamping our panel of repairers is the next step in reaffirming our commitment to provide our customers the very best in value-added services,” added Damian.
“As insurers, we are accountable to our customers to deliver the best service. PARS workshops are of PIAM industry standards, and through this initiative, we are confident that our customers can expect some enhancements in standard of service rendered,” added Damian.
The Allianz Road Rangers is reachable at 1-800-22-5542. To learn more about this nationwide motor accident assistance, visit allianz.com.my/road-rangers.