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38841 		 
Voice of Customer
 
Category *
Complaint Feedback
What type of insurance is your complaint / feedback about? *
Motor Marine Cargo Personal Accident Medical & Health
Burglary Fire Life Annuity
Others(specify)
Your complaint / feedback is on *
The Company Broker/Agent Branch Staff Adjuster
Dept. / Branch :  
Name of staff :  
Other Information :  
Date Of Incident :  
Claims
Rejection Unsatisfactory offer Delay
Underwritting
Non-Renewal Delay in policy issuance Policy cancellation / Premium Refund
Marketing & Sales
Agent's service Misleading illustration & brochure Pressure selling technique
Others (specify)
What is your policy / claim information? Policy Number :   
Claim Number :  
Vehicle Number :  
Date of Loss/Service :  
Your name Full Name : *  
Your address Address : *  
City : *  
State : *  
Postcode : *  
Phone : *  
Fax :  
E-mail :  
Please give details of your complaint / feedback *  

* Mandotary information





Complaints Flow Chart




Note:
  1. All complaints will be lodged and channeled to the Complaints Unit.
  2. All complaints will be acknowledged to customer within 2 working days.
  3. For Non complicated case, AGIC will reply Customer within 14 days from receipt of receive complaint.
  4. For complicated cases, AGIC will send an update status letter to Customer within 14 days.
    from receipt of receive complaint and informing of the additional time required for the complain to be investigate/resolved.


Abbreviation Description :
AGIC : Allianz General Insurance Company (Malaysia) Berhad "AGIC"
BNM : Bank Negara Malaysia
FMB : Financial Mediation Bureau
CU : Complaint Unit




COMPLAINTS UNIT
Ground Floor, Block 2A, Plaza Sentral
Jalan Stesen Sentral 5
Kuala Lumpur Sentral
50470 Kuala Lumpur.
Tel : 03 – 2264 0520 (DID Line)
Fax : 03 – 2264 0602
Email : customer.service@allianz.com.my

Or
FINANCIAL MEDIATION BUREAU (“FMB”)
Level 25, Dataran Kewangan Darul Takaful,
No 4, Jalan Sultan Sulaiman,
50000 Kuala Lumpr.
Tel : 03 – 2272 2811
Fax : 03 – 2274 5752
Email : enquiry@fmb.org.my

Or
JABATAN KOMUNIKASI KORPORAT
Bank Negara Malaysia,
Tingkat 14B,
Peti Surat 10922,
50929 Kuala Lumpur.
Tel : 03 - 2698 8044
Fax : 03 - 2693 6919
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